Epic Patient Access Analyst I, Day Shift, Epic Program

Adventist HealthCare; United States; On-site; USD 69,000 - 108,000; Full time

Benefits offered by this job

Work life balance

Free Employee parking

Medical, Dental, Vision coverage for员工

Employer-paid disability and life保险

Paid time off

Retirement contribution and match

Tuition reimbursement

Employee Assistance Program

Job summary

Adventist HealthCare seeks an experienced Epic Patient Access Analyst I for our Epic Program. You will perform build/configuration tasks in Cadence, Prelude, and Grand Central, support real-time eligibility and scheduling, and assist with testing and go-live activities.

The role requires a degree in business/healthcare or related field, 0-5 years of experience, and Epic certification within six months; NAHAM CHAA is a plus. On-call rotation and after-hours support are part of the schedule.

Qualifications

• Associate's or bachelor’s degree in business, healthcare administration, health informatics, or related field; equivalent combination may be considered.
• 0-5 years of direct clinical, healthcare operations, information systems, or related experience; Epic experience preferred but not required.
• Epic Cadence, Prelude, or Grand Central certification must be obtained within six months of hire; NAHAM CHAA a plus.

Responsibilities

• Access Build and Configuration in Cadence, Prelude, Grand Central under guidance of senior analysts.
• Support real-time eligibility, referrals, and MyChart scheduling and eCheck-In settings.
• Execute unit and integrated test scripts and support go-live activities.
• Respond to access service requests and incidents; participate in on-call rotation.
• Follow change control, security, and HIPAA requirements; maintain documentation.

Skills

Epic experience

On-call support

HIPAA knowledge

Education

Associate/Bachelor degree in business/healthcare/health informatics or related field

Epic Cadence/Prelude/Grand Central cert within 6 months

NAHAM CHAA certification (plus)

Tools

Epic Cadence

Epic Prelude

Epic Grand Central

Job description

Adventist HealthCare seeks to hire an experienced Epic Patient Access Analyst I for our Epic Program who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As an Epic Patient Access I, you will:

• Access Build and Configuration: Complete assigned build and maintenance in Cadence, Prelude, and Grand Central under the guidance of senior analysts, including provider schedule templates, visit types, departments, registration forms, and bed and unit records. Follow AHC build standards and document all changes.
• Eligibility, Referrals, and Patient Self-Service: Support real-time eligibility, referral and authorization work queues, and MyChart scheduling and eCheck-In settings. Help research eligibility response and referral issues.
• Testing, Implementation, and Go-Live Support: Execute unit, application, and integrated test scripts and document defects. Support provider schedule build, appointment conversion validation, training, and at-the-elbow support in scheduling and registration areas for the go-live.
• Production Support and Optimization: Respond to access service requests, including schedule template changes, and incidents. Research issues, elevate complex problems to senior analysts, and participate in the on-call rotation with support from the team if needed.
• Compliance, Governance, and Collaboration: Follow change control, security, and HIPAA requirements for all work. Maintain accurate documentation and build knowledge of patient identification, registration, and access policies.

Qualifications include:

• Associate’s or bachelor’s degree in business, healthcare administration, health informatics, or a related field; an equivalent combination of education and relevant experience may be considered.
• 0-5 years of direct clinical, healthcare operations, information systems, application support, or related experience. Prior Epic experience is preferred but not required.
• Epic Cadence, Prelude, or Grand Central certification must be obtained within six months of hire. NAHAM Certified Healthcare Access Associate (CHAA) is a plus.
• Ability to participate in on-call rotation, after-hours support, upgrades, and go-live activities, including extended hours during the go-live.
• Epic Assessment Requirement: As part of the interview process, candidates advancing to the final stages of consideration will be required to complete a two-part online assessment through Honorlock, Epic’s testing partner. The assessment provides additional insight into competencies important for success in the roles. Honorlock utilizes AI-assisted proctoring technology to help maintain the integrity of the assessment process. Additional details will be provided to candidates selected to move forward in the hiring process.
• Epic Certification Requirement: All analysts hired will be required to become Epic certified. This requires off-site travel to Epic in Wisconsin in February 2027 to complete certification requirements.

Work Schedule:

Employment Type: Full-time Hours per Week: 40 hours/week Typical Daily Schedule: 8 am-5 pm, Monday through Friday Shift Type: Day Shift Holiday Requirements: Follow the company holiday calendar Occasional nights/weekend and travel to support implementation.

Pay Range:

$68,640.00 - $108,160.00

Benefits:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Exempt)

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (Nicotine products include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).)

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

Our Mission:

We extend God's care through the ministry of physical, mental and spiritual healing. Adventist HealthCare, based in Gaithersburg, MD., is a faith-based, not-for-profit organization of dedicated professionals who work together each day to improve the health and well-being of people and communities through a ministry of physical, mental and spiritual healing. Our comprehensive approach to caring for our community includes three acute-care hospitals – Shady Grove Medical Center, White Oak Medical Center and Fort Washington Medical Center – as well as two Physical Rehabilitation hospitals, Outpatient centers, Imaging Centers, Urgent Cares, Home Care Services, Employer Health Programs and Physician Networks. We are nationally recognized and honored especially for our Cardiac, OB, Cancer, Stroke, Orthopedic, Rehabilitation and Mental Health services. Consider joining our team of over 6,000 employees and become part of one of the longest serving healthcare systems in the Washington, D.C., area that has a long-standing tradition as the largest provider of charity care and community benefit in Montgomery County.

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