Epic Manager-Future Clinical Environment & Innovations -Manager, Product Services & Management

Northwell Health; Melville (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Northwell Health is seeking a Manager of Clinical Experience & Digital Platforms to lead the integrated, technology-enabled care experience across inpatient, ambulatory, and virtual settings. This role focuses on unaided Epic workflows and bedside platforms to deliver a seamless, hospitality-driven patient journey.

The role requires 5–7 years in healthcare technology, Epic expertise, and strong cross-functional leadership.

Qualifications

• 5-7 years of experience in healthcare technology, digital health, or clinical systems.
• Demonstrated experience with Epic workflows and/or integration across care settings.
• Experience supporting large-scale healthcare initiatives (go-lives, new builds, acquisitions).
• Strong understanding of clinical and operational workflows across inpatient and ambulatory environments.
• Experience with virtual care/telehealth platforms and workflows.
• Experience with in-room or bedside patient engagement technologies.
• Experience supporting capital construction projects or facility activations.
• Epic certification is required.

Responsibilities

• Lead Epic-centered platform integration across inpatient, ambulatory, and virtual care environments.
• Partner with Epic application teams to embed workflows across digital patient experiences and clinical operations.
• Lead development and deployment of digital and smart room capabilities across care environments.
• Establish a centralized experience architecture by integrating in-room technologies, virtual care, Epic workflows, and patient engagement tools.
• Drive patient and clinician experience outcomes with user-centered design and measurable results.
• Coordinate across Enterprise Digital Services, Epic teams, virtual care teams, facilities, vendors, and operations.

Skills

Epic workflows

Leadership/management

Digital health

Go-lives

Virtual care/telehealth

In-room bedside engagement

Education

Bachelor's Degree

Master’s degree preferred (MBA/MHA or related)

Epic Certification

Job description

Overview

Northwell Health is seeking a Manager of Clinical Experience & Digital Platforms within Enterprise Digital Services (EDS) to lead the design, integration, and activation of a unified, technology-enabled care experience across inpatient, ambulatory, and virtual settings. This role is responsible for ensuring Epic, digital health platforms, telehealth capabilities, and in-room technologies operate as a single, integrated experience layer, supporting Northwell’s strategy to deliver a seamless, consumer-grade, hospitality-driven patient and provider experience across all sites of care.

Key Responsibilities

• Epic-Centered Platform Integration
• Partner with Epic application teams to embed workflows across:
• Digital Patient Experience engagement (e.g., MyChart, bedside platforms)
• Clinical operations and communication
• Ensure alignment of workflows across inpatient, ambulatory, and virtual care environments
• Position Epic as the core platform enabling end-to-end experience delivery
• "Room of the Future" & Smart Room Leadership
• Lead development and deployment of digital and smart room capabilities across:
• Focus on user-centered design, adoption, and measurable experience outcomes for patients and clinicians
• Centralized Experience Architecture
• Establish a "single technology hub" model for care environments by integrating:
• In-room/bedside technologies
• Virtual care platforms
• Epic workflows and patient engagement tools
• Reduce fragmentation across systems and standardize experience across sites
• Evaluating new in room technologies against financials and actual usability4. Hospitality-Driven Experience
• Apply consumer-grade and hospitality principles to clinical environments:
• Intuitive, low-friction user experiences
• Self-service patient capabilities that reduce non-clinical workload
• Support improved patient satisfaction, engagement, and workforce efficiency
• Cross-Functional Leadership
• Lead coordination across:
• Enterprise Digital Services (EDS)
• Epic application teams
• Virtual health / digital care teams
• Clinical and operational leadership
• Facilities, construction, and vendor partners
• Serve as a key integrator across clinical, technical, and operational domains

Preferred Qualifications

• Minimum of 5-7 years of experience in healthcare technology, digital health, or clinical systems
• Demonstrated experience with Epic workflows and/or integration across care settings
• Experience supporting large-scale healthcare initiatives (e.g., go-lives, new builds, acquisitions)
• Strong understanding of clinical and operational workflows across inpatient and ambulatory environments
• Experience with virtual care / telehealth platforms and workflows
• Experience with in-room or bedside patient engagement technologies
• Experience supporting capital construction projects or facility activations
• Master’s degree (MBA, MHA, or related field) preferred
• Epic certification is required

Job Experience & Qualifications

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 6-8 years of relevant experience and 2-5 years of leadership / management experience, required.
• Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).