Epic Clinical Systems Analyst: Incident Resolution

Jobtailor

South Carolina

On-site

USD 70,000 - 95,000

Full time

7 days ago

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Job summary

Jobtailor is seeking a qualified IT professional to provide tier-2 support for healthcare applications, with Epic software expertise and on-call coverage as needed. The role emphasizes mentoring junior staff, monitoring production systems, and coordinating with cross-functional teams.

The ideal candidate has 2+ years of related experience, a relevant degree, and strong diagnostic skills. This position offers opportunities to lead upgrades and document workflows in a healthcare environment.

Qualifications

Bachelor’s degree in information technology, computer science, or related field from an accredited college/university.
2+ years of progressively responsible related work experience.
Mid-level Microsoft Office skills.
Ability to diagnose and resolve routine technology problems.
Ability to learn to resolve advanced technology problems.

Responsibilities

Provide tier-2 support for incidents, including 24/7 on-call coverage as required.
Mentor junior team members to resolve incidents and maintenance items.
Monitor production applications daily to ensure availability and performance.
Coordinate support with Infrastructure, Integration, Reporting, and Help Desk teams.
Lead small to medium software upgrade initiatives through design, build, and test phases.
Document workflows and maintain test cases for new functionality.