Epic Implementation Program Lead: Nova Rollout & Change

Quest Diagnostics Incorporated; Oregon; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Quest Diagnostics Incorporated is seeking a Senior Program Manager for the Nova Implementation to lead execution, readiness, and rollout of Epic applications across clinical and lab workflows. You will chair governance forums, work with cross-functional leaders, and ensure smooth go-lives with minimal disruption for clients and operations.

The role requires deep experience in healthcare IT, multiple Epic deployments, and proficiency in SAFe and change management.

Qualifications

• 8–10 years in healthcare operations, healthcare IT, or clinical management.
• 3–5 years in program leadership or senior workgroup facilitation.
• Experience with large-scale Epic implementations (multi-facility).
• Experience in regulated environments (CLIA, CAP, HIPAA, FDA).
• Familiarity with SAFe for project management.

Responsibilities

• Participate in Nova Leadership Team and drive milestone tracking.
• Define site-readiness criteria and cutover strategies.
• Plan and facilitate leadership meetings with structured agendas.
• Bridge strategic objectives with operational reality across IT and labs.
• Serve as escalation point for Epic teams and dependencies.
• Diagnose delays and coordinate rapid, practical solutions.
• Monitor KPIs, risk logs, and issue trackers to protect Go-Lives.
• Act as change champion for staff readiness and client migration.
• Coordinate with change management and training for stakeholder feedback.
• Coach leaders and SMEs through major workflow transitions.

Skills

Leadership

Stakeholder management

Cross-functional collaboration

Change management

Problem solving

Tools

Epic Beaker

Epic Resolute

MyChart

SAFe

AI agents

Job description

Quest Diagnostics Incorporated is seeking a Senior Program Manager for the Nova Implementation to lead execution, readiness, and rollout of Epic applications across clinical and lab workflows. You will chair governance forums, work with cross-functional leaders, and ensure smooth go-lives with minimal disruption for clients and operations.

The role requires deep experience in healthcare IT, multiple Epic deployments, and proficiency in SAFe and change management.