Epic iCare Trainer & Analyst — EHR Training Lead (Onsite)

Riverside Nursing Center of Thomaston; Newport News (VA); On-site; USD 76,000 - 105,000; Full time

Job summary

Riverside Health System in Newport News, VA is seeking an iCare Trainer/Analyst to design, deploy, and maintain training for the iCare EHR. The role requires Epic certification and collaboration with project teams to ensure effective end-user training across the Riverside system.

Responsibilities include developing training materials, supporting upgrades, and maintaining the Master training environment. On-site location with normal clinical/IT collaboration across departments.

Qualifications

• Bachelor’s degree in relevant field is required.
• Program Graduate or technical license accepted if specified.
• High school diploma with substantial healthcare experience required.

Responsibilities

• Develop knowledge of iCare applications and Epic to support end users.
• Coordinate with stakeholders to determine if issues are training, technical, or application related.
• Communicate upgrades and changes to analysts and trainers; participate in workgroups.
• Maintain training materials, credentialed programs, and training environments for iCare.
• Support testing during upgrades and process improvements.

Skills

Epic Training

On-call Support

Clear Communication

Education

Bachelor's Degree in Healthcare Administration

Technical License Program Graduate

High School Diploma + 6 years healthcare exp

Tools

Epic System

Job description

Riverside Health System in Newport News, VA is seeking an iCare Trainer/Analyst to design, deploy, and maintain training for the iCare EHR. The role requires Epic certification and collaboration with project teams to ensure effective end-user training across the Riverside system.

Responsibilities include developing training materials, supporting upgrades, and maintaining the Master training environment. On-site location with normal clinical/IT collaboration across departments.