Epic HIM Principal Trainer (Program Administrator 3)

State of Ohio; Massillon (OH); On-site; USD 45,000 - 63,000; Full time

Job summary

Behavioral Health - Heartland Behavioral Healthcare in Massillon, OH is seeking an Epic HIM Principal Trainer to maintain Epic HIM certification and lead training program development, delivery, and continuous improvement across the organization. You will support end users, collaborate with Epic and hospital teams, and ensure effective training environments and system utilization.

The Principal Trainer serves as a key resource for Health Information Management workflows, bridging operational

Qualifications

• Must maintain Epic HIM Principal Trainer certification
• Provide ongoing Epic HIM continuing education
• Develop, maintain training materials for Epic HIM training tracks in alignment with SOPs and Epic Training Team best practices
• Lead and support training sessions for end users, Credentialed Trainers, and Super Users

Responsibilities

• Maintain Epic HIM Principal Trainer certification, including Training Environment Build certification
• Complete ongoing Epic HIM continuing education requirements
• Develop, maintain, and update training materials for Epic HIM training tracks in alignment with SOPs and Epic Training Team best practices
• Revise training content based on system build changes, workflow updates, and identified training needs
• Lead and support training sessions for end users, Credentialed Trainers, and Super Users
• Participate in training team quality improvement and performance improvement initiatives
• Provide recommendations for enhancements to Epic HIM training delivery and materials
• Collaborate with Credentialed Trainers and Super Users to assess training effectiveness and identify opportunities for improvement
• Participate in HIM workgroup and Epic training team meetings
• Provide technical support to clinicians and end users for Epic HIM applications
• Serve as a primary hospital point of contact for the Epic team
• Analyze and evaluate Epic system functionality, performance, and user satisfaction
• Identify, troubleshoot, and resolve system issues and application errors
• Support implementation of system strategies, policies, and procedures
• Promote consistency in Epic system use across departments and sites
• Act as a liaison between system users and the Epic team
• Respond to programmatic issues and communicate system updates, decisions, and directives
• Build and maintain strong working relationships with stakeholders across departments
• Coordinate activities with

Skills

Epic HIM training

Training program development

End-user support

Tools

Epic HIM software

Job description

All job postings will expire at 11:59 PM Eastern Time on the application deadline.

Organization: Behavioral Health - Heartland Behavioral Healthcare

Work Location:
3000 Erie Street South
Massillon, Ohio, 44646
United States

Compensation: $39.22 per hour

Schedule: Permanent - Full Time

Work Hours: 8:00 AM - 4:30 PM

Classified Indicator: Unclassified

Union: Exempt from union

Who We Are

At the Ohio Department of Behavioral Health (DBH), we strive to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders.

We proudly employ over 2,800 dedicated employees across our six inpatient behavioral health hospitals, Ohio Pharmacy Services, Ohio's prison systems, and the central office located in the James A. Rhodes State Office Tower in Columbus, OH.

DBH Values

• Service-Oriented (Person Centered, Solution Oriented, Customer Service Focused)
• Collaborative (Approachable, Reasonable, Transparent)
• Value Driven
• Innovative (Yes Before No)
• Strong Sense of Urgency

Our team of highly qualified professionals advances a critical system of behavioral healthcare in Ohio that helps people be well, get well, and stay well. Join our collaborative, service-oriented environment, where you will be respected and valued.

The Ohio Department of Behavioral Health (DBH) is proud to be an Ohio Recovery Friendly Workplace, committed to supporting the health and well-being of all employees, including those in recovery. We foster an inclusive, stigma‑free environment where individuals impacted by mental health and substance use challenges are valued, supported, and empowered to thrive. Our workplace culture promotes wellness, second‑chance hiring, and recovery‑informed policies that reflect our mission to serve Ohioans with compassion and respect, both in the community and within our own team.

What You’ll Do

Under the direction of the Epic Training Manager, the Epic HIM Principal Trainer is responsible for maintaining Epic HIM certification and leading training program development, delivery, and continuous improvement. This role supports end users, collaborates with Epic and hospital teams, and ensures effective training environments and system utilization across the organization.

The Principal Trainer serves as a key resource for Health Information Management (HIM) workflows, bridging operational needs with Epic system functionality and training excellence.

Key Responsibilities

Training Program Development & Delivery

• Maintain Epic HIM Principal Trainer certification, including Training Environment Build certification
• Complete ongoing Epic HIM continuing education requirements
• Develop, maintain, and update training materials for Epic HIM training tracks in alignment with SOPs and Epic Training Team best practices
• Revise training content based on system build changes, workflow updates, and identified training needs
• Lead and support training sessions for end users, Credentialed Trainers, and Super Users

Training Quality & Continuous Improvement

• Participate in training team quality improvement and performance improvement initiatives
• Provide recommendations for enhancements to Epic HIM training delivery and materials
• Collaborate with Credentialed Trainers and Super Users to assess training effectiveness and identify opportunities for improvement
• Participate in HIM workgroup and Epic training team meetings

System Support & Optimization

• Provide technical support to clinicians and end users for Epic HIM applications
• Serve as a primary hospital point of contact for the Epic team
• Analyze and evaluate Epic system functionality, performance, and user satisfaction
• Identify, troubleshoot, and resolve system issues and application errors
• Support implementation of system strategies, policies, and procedures
• Promote consistency in Epic system use across departments and sites

Collaboration & Communication

• Act as a liaison between system users and the Epic team
• Respond to programmatic issues and communicate system updates, decisions, and directives
• Build and maintain strong working relationships with stakeholders across departments
• Coordinate activities with