Epic HIM Principal Trainer (Program Administrator 3)

Ohio Department of Behavioral Health; Massillon (OH); On-site; USD 16,000 - 23,000; Full time

Job summary

The Ohio Department of Behavioral Health — Heartland Behavioral Healthcare in Massillon, OH, is seeking an Epic HIM Principal Trainer. You will maintain Epic HIM certification and lead training program development, delivery, and continuous improvement across the organization.

You will support end users, collaborate with Epic teams and hospital staff, ensure effective training environments, and drive system utilization and training excellence.

Qualifications

• Maintain Epic HIM Principal Trainer certification, including Training Environment Build certification.
• Complete ongoing Epic HIM continuing education requirements.
• Develop, maintain, and update training materials for Epic HIM training tracks in alignment with SOPs and Epic Training Team best practices.
• Revise training content based on system build changes, workflow updates, and identified training needs.
• Lead and support training sessions for end users, Credentialed Trainers, and Super Users.

Responsibilities

• Training Program Development & Delivery: Maintain certification and lead training for HIM tracks.
• Training Quality & Continuous Improvement: Participate in QA and recommend improvements.
• System Support & Optimization: Provide technical support and ensure system usability.
• Collaboration & Communication: Liaise between users and Epic team; coordinate across sites.
• Training Environment & System Testing: Design, build, and test Epic training environments.

Skills

Epic HIM

Training delivery

Certification upkeep

End-user support

Collaboration

Tools

Epic Training Environment

Job description

Work Location

3000 Erie Street South, Massillon, OH 44646, United States

Organization

Behavioral Health - Heartland Behavioral Healthcare

Compensation

$39.22 per hour

Schedule

Permanent - Full Time

Work Hours

8:00 AM - 4:30 PM

Classified Indicator

Unclassified

Union

Exempt from union

Who We Are

At the Ohio Department of Behavioral Health (DBH), we strive to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders.

We proudly employ over 2,800 dedicated employees across our six inpatient behavioral health hospitals, Ohio Pharmacy Services, Ohio's prison systems, and the central office located in the James A. Rhodes State Office Tower in Columbus, OH.

DBH Values

• Service-Oriented (Person Centered, Solution Oriented, Customer Service Focused)
• Collaborative (Approachable, Reasonable, Transparent)
• Value Driven
• Innovative (Yes Before No)
• Strong Sense of Urgency

Our team of highly qualified professionals advances a critical system of behavioral healthcare in Ohio that helps people be well, get well, and stay well. Join our collaborative, service-oriented environment, where you will be respected and valued.

What You’ll Do

Under the direction of the Epic Training Manager, the Epic HIM Principal Trainer is responsible for maintaining Epic HIM certification and leading training program development, delivery, and continuous improvement. This role supports end users, collaborates with Epic and hospital teams, and ensures effective training environments and system utilization across the organization.

The Principal Trainer serves as a key resource for Health Information Management (HIM) workflows, bridging operational needs with Epic system functionality and training excellence.

Key Responsibilities

Training Program Development & Delivery

• Maintain Epic HIM Principal Trainer certification, including Training Environment Build certification
• Complete ongoing Epic HIM continuing education requirements
• Develop, maintain, and update training materials for Epic HIM training tracks in alignment with SOPs and Epic Training Team best practices
• Revise training content based on system build changes, workflow updates, and identified training needs
• Lead and support training sessions for end users, Credentialed Trainers, and Super Users

Training Quality & Continuous Improvement

• Participate in training team quality improvement and performance improvement initiatives
• Provide recommendations for enhancements to Epic HIM training delivery and materials
• Collaborate with Credentialed Trainers and Super Users to assess training effectiveness and identify opportunities for improvement
• Participate in HIM workgroup and Epic training team meetings

System Support & Optimization

• Provide technical support to clinicians and end users for Epic HIM applications
• Serve as a primary hospital point of contact for the Epic team
• Analyze and evaluate Epic system functionality, performance, and user satisfaction
• Identify, troubleshoot, and resolve system issues and application errors
• Support implementation of system strategies, policies, and procedures
• Promote consistency in Epic system use across departments and sites

Collaboration & Communication

• Act as a liaison between system users and the Epic team
• Respond to programmatic issues and communicate system updates, decisions, and directives
• Build and maintain strong working relationships with stakeholders across departments
• Coordinate activities with other facilities and central office teams
• Support Epic-related events and provide cross-site assistance as needed

Training Environment & System Testing

• Assist in the design, build, and maintenance of Epic training environments
• Validate Epic build functionality within training environments to ensure effective end-user learning
• Collaborate with Credentialed Trainers to identify and resolve training environment issues
• Participate in testing of system enhancements and reporting updates
• Assist in communicating system changes, service interruptions, and performance concerns

Additional Information

This is an hourly position and is exempt from the bargaining units, with a pay range of 14 on the E1 Exempt Pay Range Schedule . Normal working hours are Monday through Friday, 8:00am to 4:30pm. This position is located within our Heartland Behavioral Healthcare at 3000 Erie Street South, Massillon, OH 44646.

Unless required by any applicable union contract and/or requirements of the Ohio Revised Code, the selected candidate will begin at Step 1 of the pay range schedule listed above, with an opportunity for pay increase after six months of satisfactory performance and then a yearly raise thereafter.

Additional Appointment Information

This is an unclassified position, and as such, serves at the pleasure of the Director of DBH.

Background Check Notice

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

Rule 5122-7-21, “Background check on applicants,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Behavioral Health.

If you require a reasonable accommodation for the application process, assessment &/or interview, please contact Andrew Seifert, EEO/ADA Administrator at [e-mail] or 614-466-8884.

All final applicants tentatively selected for this classification will be required to submit to urinalysis to test for illegal drug use prior to appointments. An applicant with a positive test shall not be offered employment.

Why Work For The State Of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part‑time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

• 5 yrs. trg. or 5 yrs. exp. in business administration, management or public administration.
• Or completion of undergraduate core program in business administration, management or public administration 36 mos. trg. or 36 mos. exp. in supervisory, administrative &/or managerial position.
• Or completion of undergraduate core program for academic field of study commensurate with program area to be assigned per approved Position Description on File 36 mos. trg. or 36 mos. exp. in supervisory, administrative, managerial &/or staff position involving planning, research &/or policy/procedure development.
• Or 1 yr. exp. as Program Administrator 2, 63123.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills

Program Management

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug‑Free Workplace

The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39), and as outlined in the posting.