Epic EHR Clinic Support Specialist

Open Door Community Health Centers; McKinleyville (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plans

Free monthly online therapy

Paid training for entry-level roles

Job summary

Open Door Community Health Centers is seeking an EPIC EHR Site Specialist to support clinic operations and patient care teams. You will help introduce, adopt, and optimize Epic in the clinic setting and provide daily troubleshooting and coaching for Epic users.

You will work with the EHR Training team and report to the EHR System Supervisor, contributing to training, upgrades, and effective use of the system in Humboldt County clinics.

Qualifications

• High school diploma or GED and 2 years in a similar role.
• Knowledge of or experience with a practice management system.
• Knowledge of ODCHC clinic operations and workflows preferred.

Responsibilities

• Provide direct support to clinical operations and patient care teams to facilitate Epic usage in the clinic.
• Provide daily support to Epic users through troubleshooting, coaching, and consulting.
• Identify and troubleshoot Epic issues and drive to full resolution.
• Issues needing more help referred to the IT Help Desk.
• Work with advisory groups to optimize Epic PM and EHR features and upgrades.
• Attend clinic meetings as Epic expert.
• Coordinate training for new staff and providers and support upgrades.
• Provide competency training for existing users.
• Participate in ODCHC sessions for problem-solving or training topics.
• Provide resources (handouts) to support sessions.
• Communicate EHR changes to end users in a timely manner.
• Assist with administrative functions.
• Coordinate special projects as assigned.
• Other duties as designated by supervisor.

Skills

Interpersonal skills

Team collaboration

Teaching/mentoring

Conflict resolution

Report writing

Stakeholder comms

Education

High school diploma or GED

2 years in a similar role

Tools

Epic EMR

Job description

Open Door Community Health Centers is seeking an EPIC EHR Site Specialist to support clinic operations and patient care teams. You will help introduce, adopt, and optimize Epic in the clinic setting and provide daily troubleshooting and coaching for Epic users.

You will work with the EHR Training team and report to the EHR System Supervisor, contributing to training, upgrades, and effective use of the system in Humboldt County clinics.