EHR Site Specialist

Open Door Community Health Centers; United States; On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid training

Job summary

Open Door Community Health Centers is seeking a Site EHR Specialist to support Epic implementation and daily user needs in a clinic setting. You will help healthcare teams adopt Epic, troubleshoot issues, and coordinate training to ensure smooth operations.

The role emphasizes collaboration with the EHR Training team, providing hands-on support, and communicating changes clearly to end users while contributing to ongoing process improvements within ODCHC.

Qualifications

• High school diploma or GED.
• Two years of experience in a similar role or equivalent.
• Knowledge of a practice management system.
• ODCHC clinic operations knowledge preferred.

Responsibilities

• Provide direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the clinic.
• Provide daily Epic user support through troubleshooting, coaching, and consulting.
• Identify and troubleshoot Epic issues and ensure full resolution.
• Refer issues to the IT Help Desk when needed.
• Work with advisory groups to optimize Epic PM and EHR features and upgrades.
• Attend clinic meetings as Epic expert.
• Coordinate training for new staff and providers; support upgrade training.
• Provide competency training for existing users.
• Communicate EHR changes to end users promptly.
• Assist with administrative functions and special projects.

Skills

Interpersonal skills

Teamwork

Problem solving

Report writing

Communication

Education

High school diploma or GED

Tools

Epic EHR

Microsoft Office

Job description

Committed to Our Community in the Heart of the Redwoods. Removing Barriers to Healthcare Access DNCHC Del Norte Community Health Center.

The Site Electronic Health Records (EHR) Specialist is responsible for direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the EHR, EPIC, in the clinic setting. The Site EHR Specialist helps solve EPIC issues for Open Door Community Health Centers (ODCHC) employees and offers direct in person support in clinic as needed.

Compensation Range: $25.00-$28.87. All new hires will begin at the base wage of this position. Hmong and Spanish speakers who successfully pass a language exam will receive a minimum of .75 cents added to their wage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the clinic.
• Provide daily support to Epic application users through troubleshooting, coaching, and consulting.
• Identify and troubleshoot application issues as they occur, owning the problem and seeing it through to full resolution.
• Refer issues requiring additional assistance to the IT Help Desk.
• Work with advisory workgroups to optimize use of the system through implementation of new Epic PM and EHR features and upgrades.
• Attend appropriate clinic meetings as Epic expert.
• Coordinate training for new clinic staff and providers and support upgrade training.
• Provide competency/efficiency training for existing users.
• Attend and participate in ODCHC sessions for interest-raising, problem-solving, or training topics.
• Assist in providing expertise or resources (e.g., handouts) to support sessions.
• Ensure any changes to EHR are communicated to end users in a timely and understandable manner.
• Assist with administrative functions.
• Coordinate special projects as assigned.
• Other duties and responsibilities as designated by supervisor.

QUALIFICATIONS AND EXPECTATIONS

• Strong interpersonal skills and the ability to establish constructive professional working relationships among a diverse workforce.
• Ability to direct, teach, and demonstrate to others the functions of their equipment.
• Ability to work as a member of a team and independently as needed.
• Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
• Ability to write routine reports and correspondence.
• Ability to effectively represent ODCHC’s interests in the community and maintain effective working relationships among co-workers, public, private, and professional groups.
• Strong computer skills with specific aptitude in Microsoft Office Suite and/or Electronic Medical Records (EMR).
• Adheres to ODCHC’s policies and procedures.

EDUCATION AND EXPERIENCE

• High school diploma or GED.
• Two years of experience in a similar role; or an equivalent combination of education and experience.
• Knowledge of or experience with a practice management system required.
• Knowledge of ODCHC clinic operations and workflows preferred.

SUPERVISION AND SUPPORT

The Site EHR Specialist reports directly to the EHR System Supervisor and is an integral member of the EHR Training team. Supervisory responsibilities: None.

PHYSICAL REQUIREMENTS

• Office-based position; physical requirements represent those needed to perform essential duties.
• Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions.
• Ability to communicate via telephone, video, and/or in-person.
• Vision adequate to read documents, computer screens, and forms.
• Ability to remain stationary for extended periods.
• Ability to lift, carry, or otherwise move up to 25 pounds.
• Ability to use keyboard and view computer screens for extended periods.
• Ability to travel locally and long-distance as needed.
• Ability to move around offices and clinics as needed.

BENEFITS

• Medical, dental, vision, and retirement plans for all full-time employees and some part-time employees.
• Paid training for many entry-level positions in the medical or dental fields.

EEO STATEMENTS

• Open Door Community Health Centers does not discriminate based on citizenship status or national origin in accordance with 8 U.S.C. § 1324b.
• Open Door participates in the E-Verify program. We use E-Verify to confirm the employment eligibility of newly hired employees by electronically verifying information from their Form I-9 with the Social Security Administration and the Department of Homeland Security. Participation is voluntary, but we are committed to maintaining a legal and compliant workforce.
• For more information about E-Verify, please visit: https://www.e-verify.gov/