Epic Cupid Analyst - Information Technology (Days)

Tanner-Health-1; Carrollton (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Tanner Health is seeking an Epic Cupid Analyst to serve as the primary support contact for the Cupid Application. You will coordinate issues within the Cupid area, understand healthcare workflows and regulatory requirements, and act as a liaison between technical staff and customers.

Candidates should have education of High School Diploma or GED with three years of related experience; Epic certifications preferred, and a Bachelor's degree preferred.

Qualifications

• Current Epic certifications or accreditations in area of support preferred; if not obtained, certification in area of support must be achieved during first 90 days.
• Bachelor's Degree preferred.
• Additional Epic Certifications or Accreditations and Badges preferred but not required.
• Analyst level and role specific qualifications outlined in IT Analyst Ladder policy.

Responsibilities

• Serve as primary support contact for the Epic Cupid Application and liaison between technical staff and customers, escalating appropriately to resolve issues.
• Coordinate Cupid area issues with knowledge of organization policies, procedures, quality standards, and regulatory requirements.

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

Epic Cupid Certification Required

Cupid Analysts are the primary support contact for the Epic Cupid Application. Cupid analysts coordinate issues which arise for their application area and must be knowledgeable about the organization's policies, procedures, quality standards, and business operations. Familiarity with a healthcare organization's Pharmacy Department workflows, regulatory requirements, and patient experiences as well as understanding a wide array of integration points is required. Cupid analysts must make decisions regarding the urgency and or seriousness of calls and serve as a liaison between the technical staff of the department and the department’s wide variety of customers and must escalation appropriately to resolve issues. Depending on operations, business or project needs, the Cupid Analyst may be asked to perform duties outside what is defined in the job description on a temporary basis.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: Three years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Qualifications

• Current Epic certification(s) or accreditation in area of support is preferred. Epic certification in other areas may be considered initially. If Epic certification(s) in area of support has not been obtained or has lapsed, certification(s) related to area of support must be achieved during first 90 days. Epic certification(s) in area of support must be kept current, completing NVT (new version training) and re-certification as required.
• Bachelors Degree preferred.
• Additional Epic Certifications or Accreditations and Badges preferred but not required.
• Analyst level and role specific qualifications outlined in the Information Technology Analyst Ladder policy.