Epic Cupid Analyst - Information Technology (Days)

Tanner Health; Carrollton (IN); On-site; USD 70,000 - 110,000; Full time

Job summary

Tanner Health in the United States is seeking an Epic Cupid Analyst to provide primary support for the Epic Cupid Application. You will coordinate issues within the Cupid domain, aligning with Pharmacy workflows, regulatory requirements, and patient experience considerations.

Applicants should hold current Epic certification(s) and have at least three years of related experience. The role demands judgment on urgency, strong liaison skills between technical staff and customers, and flexibility to

Qualifications

• Education: High School Diploma or GED
• Experience: Three years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Responsibilities

• Coordinate issues for the Epic Cupid application.
• Decide urgency of calls and escalate to resolve issues.
• Liaise between technical staff and customers.
• May perform duties outside defined job description as needed.

Skills

Epic certification

Healthcare workflows

Regulatory knowledge

Problem solving

Education

High School Diploma

Bachelor's degree preferred

Job description

Epic Cupid Certification Required

Cupid Analysts are the primary support contact for the Epic Cupid Application. Cupid analysts coordinate issues which arise for their application area and must be knowledgeable about the organization's policies, procedures, quality standards, and business operations. Familiarity with a healthcare organization's Pharmacy Department workflows, regulatory requirements, and patient experiences as well as understanding a wide array of integration points is required. Cupid analysts must make decisions regarding the urgency and or seriousness of calls and serve as a liaison between the technical staff of the department and the department’s wide variety of customers and must escalte appropriately to resolve issues. Depending on operations, business or project needs, the Cupid Analyst may be asked to perform duties outside what is defined in the job description on a temporary basis

Cupid Analysts are the primary support contact for the Epic Cupid Application. Cupid analysts coordinate issues which arise for their application area and must be knowledgeable about the organization's policies, procedures, quality standards, and business operations. Familiarity with a healthcare organization’s Pharmacy Department workflows, regulatory requirements, and patient experiences as well as understanding a wide array of integration points is required. Cupid analysts must make decisions regarding the urgency and or seriousness of calls and serve as a liaison between the technical staff of the department and the department’s wide variety of customers and must escalte appropriately to resolve issues. Depending on operations, business or project needs, the Cupid Analyst may be asked to perform duties outside what is defined in the job description on a temporary basis

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: Three years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Qualifications

• Current Epic certification(s) or accreditation in area of support is preferred. Epic certification in other areas may be considered initially. If Epic certification(s) in area of support has not been obtained or has lapsed, certification(s) related to area of support must be achieved during first 90 days. Epic certification(s) in area of support must be kept current, completing NVT (new version training) and re-certification as required.
• Bachelors Degree preferred.
• Additional Epic Certifications or Accreditations and Badges preferred but not required.
• Analyst level and role specific qualifications outlined in the Information Technology Analyst Ladder policy.