Epic Credentialed Trainer - Full Time

Universal Health Services, Inc.; Riverside (CA); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Challenging and rewarding work

Growth and Development Opportunities

Competitive Compensation

Job summary

Universal Health Services, Inc. is seeking an on-site Trainer/Educator to deliver and maintain Epic training programs for clinical and administrative roles. You will collaborate with management and principal trainers to ensure accurate workflows and effective end-user support.

The role requires experience with Epic across operations such as clinical documentation, orders, scheduling, billing, and claims processing, with a focus on clear communication and hands-on assistance to trainees.

Qualifications

• AA degree in computer science or related field is preferred; Healthcare operations experience is required.
• Minimum two years of experience in healthcare operations using Epic and understanding workflows.
• Current Epic certification(s) required; new hires must complete Epic training within 60 days of hire.

Responsibilities

• Facilitates and leads courses as assigned, including setup before each class, active facilitation of each class, and appropriate follow-up after each class.
• Design, develop, and maintain instructional materials.
• Maintains policy and procedure documentation.
• Share feedback from others and help to incorporate feedback into existing training and training administration procedures.
• Maintains proficiency with current and new/upcoming Epic features.
• Assists with building and testing of training environments and providing support and troubleshooting issues.
• Presents information verbally and in writing in a clear and easy-to-understand manner.
• Follows up with trainees outside of the classroom to offer additional support.
• Serves as an expert educator to internal staff.
• Performs other duties as assigned.

Skills

Epic knowledge

Training/education experience

Education

AA degree in computer science or related field

Epic certification(s)

Job description

Responsibilities

Works with management and principal trainer(s) to deliver and maintain the training program for the roles in the application(s) assigned. Trainers, (Credentialed Trainers), must have a solid understanding of operations relevant to their application(s) that may include clinical documentation, orders, scheduling, patient‑clinic communications, result routing, charge entry, coding, claims to process, and patient billing. In addition to leading classes, trainers are responsible for providing support and informal training to end‑users, including elbow‑to‑elbow support. Trainers may also be assigned application support roles working with applications analysts. Position is On‑site.

Qualifications

• Education and Experience: AA degree in computer science or related field (preferred), minimum two years of experience in healthcare operations using Epic and understanding operational workflows. Must possess strong computer and organizational knowledge and be detailed to understand workflows and system configurations. Experience with adult education and/or experience training or working in roles responsible for training.
• Certificates, Licenses and Registrations: Current Epic certification(s) for relevant applications. New hires have no more than 60 days from date of hire for completion of Epic training to meet required Epic certifications.

Essential Functions

1. Facilitates and leads courses as assigned, including setup before each class, active facilitation of each class, and appropriate follow‑up after each class.
2. Design, develop, and maintain instructional materials.
3. Maintains policy and procedure documentation.
4. Share feedback from others and help to incorporate feedback into existing training and training administration procedures.
5. Maintains proficiency with current and new/upcoming Epic features.
6. Assists with building and testing of training environments and providing support and troubleshooting issues.
7. Presents information verbally and in writing in a clear and easy‑to‑understand manner.
8. Follows up with trainees outside of the classroom to offer additional support.
9. Serves as an expert educator to internal staff.
10. Performs other duties as assigned.

Benefits

• Challenging and rewarding work environment
• Growth and Development Opportunities within UHS and its Subsidiaries
• Competitive Compensation

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.