Epic Credential Trainer- RN

Business Center 2; San Antonio (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Business Center 2 is seeking an experienced Epic Credentialed Trainer to deliver advanced in-person training, refine curricula, and provide operational support in a healthcare setting. You will mentor CT I staff and work with Principal Trainers to improve materials and workflows.

Applicants must hold an active RN license, preferably a Bachelor’s in IT or related field, and have Epic application experience in healthcare.

Qualifications

• Active registered nurse license required.
• Bachelor’s degree in IT or related field preferred.
• Experience with Epic application systems in a healthcare setting preferred.
• Knowledge of adult learning principles essential.
• Proficiency in Word, Excel, and PowerPoint required.
• At least two years as Credentialed Trainer I and Epic Advancement Program CT III completion required.

Responsibilities

• Provide advanced in-person training and support.
• Mentor CT I staff and collaborate with Principal Trainers.
• Refine curricula and training materials.
• Support optimization initiatives and new enhancements/upgrades.
• Represent Epic in operational meetings and provide just‑in‑time support via phone, email, or in person.

Skills

Adult learning principles

Effective communication

Customer service

Organizational skills

Education

RN license

Bachelor’s degree in information technology or related field

Epic Advancement Program completion CT III

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

POSITION SUMMARY/RESPONSIBILITIES

Serves as an advanced Epic Credentialed Trainer with increased responsibility for training quality, curriculum refinement, and operational support. Provides higher‑level in person support, mentors CT I staff, and collaborates more closely with Principal Trainers to improve training materials and workflows. Facilitates department‑based sessions, supports optimization initiatives, and participates in planning and implementing new enhancements or upgrades. Representatives Epic in operational meetings more frequently and provides advanced just‑in‑time support via telephone, electronic communication, or in person.

EDUCATION/EXPERIENCE

Must have current, active registered nurse license issued by appropriate governing body. Bachelor’s degree in information technology or other work related field is preferred. Experience in Epic application systems and general training in a healthcare setting is preferred. Knowledge of adult learning principles is essential. Proficiency in Microsoft Word, Excel, and PowerPoint is required. Effective communication, customer service, and organizational skills are essential. A minimum of two years of experience as a Credentialed Trainer I and successful completion of all requirements of the Epic Advancement Program for CT III are required.