Epic Clinical Information System Analyst III, Day Shift, Radiant

002 Support Center - Shared Services; United States; On-site; USD 96,000 - 146,000; Full time

Benefits offered by this job

Free employee parking

Healthcare coverage

Retirement plan match

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Adventist HealthCare seeks an Epic Clinical Information System Analyst III for the Radiant Department to strengthen imaging workflows and ensure reliable radiology operations across facilities.

The role leads advanced analysis, design, testing, go-live support, and cross-functional coordination with radiologists, technologists, and vendors. It also mentors analysts and enforces standards for change control and documentation.

Qualifications

• Bachelor's degree in healthcare, information systems, business, or related field is required or equivalent experience.
• Epic certification in assigned application(s) is required or must be obtained within the timeframe established by the organization.
• 7-8 years of direct clinical, healthcare operations, or related experience with large, complex implementations or production support.
• Demonstrated experience leading cross-functional teams and mentoring analysts; no formal supervisory role required.

Responsibilities

• Lead advanced analysis and enterprise workflow design for Epic Radiant; architect, configure, test, validate, optimize, and maintain Epic functionality.
• Direct high-impact, cross-application incidents; perform root-cause analysis and coordinate corrective actions.
• Plan and lead large, complex projects, upgrades, and go-lives; define milestones, risks, and testing strategies.
• Serve as a senior liaison to operational leaders, Epic representatives, end users, vendors, and technical teams; govern decisions.

Skills

Epic experience

Cross-functional leadership

Incident resolution

Mentoring analysts

Education

Bachelor's degree in healthcare, information systems, business, or related field

Tools

Epic

PACS

Job description

Support Center. If you are a current Adventist HealthCare employee.

Adventist Healthcare seeks to hire an experienced Epic Clinical Information System Analyst III for our Radiant Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As an Epic Clinical Information System Analyst III, you will:

• Lead advanced analysis and enterprise workflow design; architect, configure, build, test, validate, optimize, and maintain Epic functionality and integrated solutions across application and operational boundaries.
• Leads resolution of high-impact, ambiguous, or cross-application incidents and problems; directs root-cause analysis, coordinates technical and operational responders, develops durable corrective actions, and communicates through closure.
• Plans and leads large or highly complex application projects, upgrades, implementations, and optimization initiatives; establishes approach, scope, milestones, dependencies, risks, testing strategy, implementation readiness, and outcome measures.
• Serves as a senior liaison and subject matter expert for operational leaders, governance bodies, Epic representatives, end users, vendors, and technical and application teams; facilitates decisions and escalates issues through defined governance channels.
• Establishes and reinforces standards for application design, build, integrated testing, change control, documentation, release readiness, data validation, and production support; performs quality review of complex work.
• Mentors and develops analysts, coordinates shared work, provides technical direction, and leads knowledge transfer, training, and support-readiness activities without requiring formal supervisory authority.
• Evaluates emerging capabilities, regulatory and patient-safety requirements, operational performance, and user feedback to recommend enterprise improvements and sustainable Epic solutions.
• Provides leadership with concise status, risk, dependency, budget or resource, and milestone reporting; participates in go-lives, upgrades, downtimes, and major-event support outside normal business hours.
• Performs other related duties as assigned.
• Design, build, and maintain Radiant application records, including imaging procedures, modalities, resources, departments, and exam rooms.
• Configure technologist workflows for exam check-in, begin/end exam, documentation, contrast and medication administration, and quality checks.
• Build radiologist reading workflows, including worklists, protocoling, preliminary and final result entry, critical result communication, and addenda.
• Configure specialty workflows such as breast imaging (mammography tracking, BI-RADS, and patient result letters), interventional radiology, nuclear medicine, and CT/MRI safety screening.
• Maintain imaging order build, order questions, and decision support in partnership with the ordering and clinical content teams.

Integration and Cross-Application Coordination

• Partner with the interface team and imaging vendors to support integrations with PACS, voice recognition and dictation systems, modality worklists, and dose monitoring tools.
• Coordinate with Cadence (scheduling), Prelude and Grand Central (registration and patient movement), Resolute (billing), ASAP (ED), and ClinDoc/Orders teams so imaging workflows work end to end.
• Maintain imaging charge build and charge capture accuracy with Revenue Cycle and the chargemaster team.
• Troubleshoot order, result, and image-availability issues across systems.

Implementation, Testing, and Go-Live Support

• Take part in workflow design sessions with radiologists, technologists, schedulers, and imaging leaders, and turn their decisions into build.
• Write and run unit, application, and integrated test scripts, and document and resolve defects.
• Support training development, dress rehearsals, cutover activities, and at-the-elbow support for go-live and stabilization.
• Keep build documentation, design decisions, and workflow diagrams up to date.

Production Support and Optimization

• Resolve Radiant incidents and service requests within service level targets, and take part in the on-call rotation.
• Analyze workflows and reporting data, such as turnaround times, exam volumes, and worklist backlogs, to find improvement opportunities.
• Evaluate, test, and implement Epic upgrades, new features, and Nova release notes that affect imaging.
• Build and maintain Radiant reports, dashboards, and Reporting Workbench templates for imaging leaders.

Governance, Compliance, and Stakeholder Partnership

• Support imaging governance by preparing change requests, presenting build options, and documenting decisions.
• Help make sure workflows support regulatory and accreditation requirements, such as MQSA for mammography, ACR accreditation, and Joint Commission standards.
• Follow change control, security, and HIPAA requirements for all build and access changes.
• Act as a trusted liaison between IT and the imaging departments across AHC facilities.

Qualifications include:

• Bachelor's degree from an accredited college or university in healthcare, information systems, business, or a related field. Relevant experience may substitute for education on a year-for-year basis. Advanced education is preferred.
• 7-8 years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including substantial experience leading complex implementations, upgrades, optimization, or production support in an integrated EHR environment. Epic experience is preferred.
• No formal supervisory experience required. Demonstrated experience leading large workstreams, directing cross-functional teams, and mentoring analysts is required.
• Epic certification in the assigned application(s) is required or must be obtained within the timeframe established by AHC and maintained thereafter. Current clinical licensure is preferred when relevant to the assigned application.
• Must be able to maintain required Epic credentials and participate in travel, on-call coverage, and extended-hour support for major projects and operational events as business needs require.

Epic Assessment Requirement

As part of the interview process, candidates advancing to the final stages of consideration will be required to complete a two-part online assessment through Honorlock, Epic’s testing partner. The assessment provides additional insight into competencies important for success in the roles. Honorlock utilizes AI-assisted proctoring technology to help maintain the integrity of the assessment process. Additional details will be provided to candidates selected to move forward in the hiring process.

Epic Certification Requirement

All analysts hired will be required to become Epic certified. This requires offsite travel to Epic in Wisconsin in February 2027 to complete certification requirements.

Work Schedule:

Employment Type: Full-time

Hours per Week: 40 hours/week

Typical Daily Schedule: 8 am-5 pm Monday through Friday

Shift Type: Day Shift

Holiday Requirements: Follow the company holiday calendar

Pay Range:

Pay Range: $96,058.56 - $145,995.20

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process. Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Exempt)

At Adventist HealthCare our job is to care for you. We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care.

Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, to be considered!

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

Our Mission

We extend God's care through the ministry of physical, mental and spiritual healing. Adventist HealthCare, based in Gaithersburg, MD., is a faith-based, not-for-profit organization of dedicated professionals who work together each day to improve the health and well-being of people and communities through a ministry of physical, mental and spiritual healing.

Our comprehensive approach to caring for our community includes three acute-care hospitals – Shady Grove Medical Center, White Oak Medical Center and Fort Washington Medical Center – as well as two Physical Rehabilitation hospitals, Outpatient centers, Imaging Centers, Urgent Cares, Home Care Services, Employer Health Programs and Physician Networks.

We are nationally recognized and honored especially for our Cardiac, OB, Cancer, Stroke, Orthopedic, Rehabilitation and Mental Health services.

Consider joining our team of over 6,000 employees and become part of one of the longest serving healthcare systems in the Washington, D.C., area that has a long-standing tradition as the largest provider of charity care and community benefit in Montgomery County.

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