Lead Patient Service Specialist, Day Shift, Outpatient Imaging

133 Imaging Services; United States; On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Dental, Vision coverage

Paid Time Off

Retirement plan with company match

Tuition reimbursement

Employee assistance program

Job summary

Adventist HealthCare’s Outpatient Imaging seeks a Patient Service Specialist for our Rockville, MD location. You will greet patients, schedule appointments, verify insurance, and assist in billing and front-desk operations.

Ideal candidates have 3+ years in patient services, familiarity with scheduling systems, and strong communication skills. This on-site role offers a 40-hour schedule and competitive pay.

Qualifications

• High School Diploma required; Associate degree preferred.
• 3 years’ experience in providing customer services.
• Experience in patient scheduling and scheduling systems preferred.
• Typing speed 30 wpm.

Responsibilities

• Greet and direct patients for appointments and information.
• Schedule appointments and test procedures using a computerized system.
• Verify patient demographics, insurance information, and eligibility.
• Perform pre-registration and register patients into the system.
• Collect payments and counsel patients on balances.
• Train incoming staff and oversee daily operations.

Skills

Customer service

Scheduling

Telephone skills

Data entry

Education

High School Diploma

Associate degree preferred

Tools

IDX scheduling/registration

Computerized scheduling system

Medical terminology

Job description

Outpatient Imaging - Medical Plaza

Adventist HealthCare's Outpatient Imaging seeks to hire an experienced Patient Service Specialist for our Rockville, MD location who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

Responsibilities

• Greet and direct patients for appointment, tests, referrals and information utilizing effective customer relations skills and telephone techniques.
• Schedule patient appointments, test procedures using a computerized scheduling system; prepare appointment notices; schedule physician referrals, provide patient instructions verbally or in writing in order for patient to prepare for appointment.
• Obtain documents and verify patient demographic financial and insurance information using a computerized scheduling system.
• Perform pre-registration activities to gather demographic information; determine medical insurance coverage; identify patients with delinquent accounts; confirm appointments; and register patients into a computerized system.
• Perform patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate.
• Counsel patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsel patients in anticipated costs for services.
• Collect payment due at time of appointment as well as payments for unpaid balances; prepare receipts for all monies collected; provide copies for reception area, billing office and the patient.
• Print forms or reminder cards necessary to facilitate the patient encounter and daily operations.
• Work with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities.
• Assist in answering inquiries regarding departmental and Medical Center services and provide information regarding procedures, rules and regulations pertaining to assigned clinical area.
• Print and review daily scheduling reports; distribute as appropriate.
• Review and balance daily cash receipts; in the absence of the supervisor, submit daily cash deposits to the cashier.
• Review reports to ensure charge has been entered for each appointment.
• Communicate process changes with the front desk team.
• Perform performance monitoring of new hires and current staff.
• Train incoming PSS staff.

Qualifications

• High School Diploma. Associate degree preferred.
• 3 years’ experience in providing customer services.
• Customer service experience in a patient care environment, to include one year experience in patient scheduling, is preferred.
• Experience utilizing a computerized patient scheduling system or computer terminals.
• Familiarity with Medical insurance and medical terminology.
• Typing skill of 30 wpm.
• Knowledge of IDX patient scheduling/ registration systems is preferred.
• 2 years of office management experience, preferably in physician office and/or ambulatory care setting.

Work Schedule

Employment Type: Full Time

Hours per Week: 40

Typical Daily Schedule: Monday- Friday 7:00AM- 3:30PM

Shift Type: Day Shift

Pay Range: $20.97 - $28.97

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Benefits

• Work life balance through nonrotating shifts.
• Recognition and rewards for professional expertise.
• Free Employee parking.
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire.
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available).
• Paid Time Off.
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period.
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance.
• Subsidized childcare at participating childcare centers.
• Tuition Reimbursement.
• Employee Assistance Program (EAP) support.

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care.

Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (Nicotine products included, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products such as nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

Our Mission

We extend God's care through the ministry of physical, mental and spiritual healing.

Adventist HealthCare, based in Gaithersburg, MD, is a faith‑based, not‑for‑profit organization of dedicated professionals who work together each day to improve the health and well‑being of people and communities through a ministry of physical, mental and spiritual healing.

Our comprehensive approach to caring for our community includes three acute‑care hospitals – Shady Grove Medical Center, White Oak Medical Center and Fort Washington Medical Center – as well as two Physical Rehabilitation hospitals, Outpatient centers, Imaging Centers, Urgent Cares, Home Care Services, Employer Health Programs and Physician Networks.

We are nationally recognized and honored especially for our Cardiac, OB, Cancer, Stroke, Orthopedic, Rehabilitation and Mental Health services. Consider joining our team of over 6,000 employees and become part of one of the longest serving healthcare systems in the Washington, D.C., area that has a long-standing tradition as the largest provider of charity care and community benefit in Montgomery County.

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