Epic Patient Access Analyst II, Day Shift, Epic Program

002 Support Center - Shared Services; United States; On-site; USD 77,000 - 118,000; Full time

Benefits offered by this job

Work-life balance

Free parking

Medical, dental, vision coverage

Disability insurance

Life insurance

Paid time off

Retirement match

Tuition reimbursement

EAP support

Childcare subsidies

Travel for certification

On-call compensation

Job summary

Adventist HealthCare seeks an experienced Epic Patient Access Analyst II to design, build, and support Cadence scheduling, Prelude registration, and Grand Central patient movement tools. You will work with scheduling, registration, and revenue cycle teams to optimize access workflows and ensure accurate coverage data for clean claims.

The role requires Epic Cadence/Prelude certification within 6 months, real-time eligibility, and patient self-service implementations.

Qualifications

• Bachelor’s degree in business, healthcare admin, informatics, IT, or related field.
• 5-6 years of clinical/healthcare ops or IS experience, Epic experience preferred.
• Epic Cadence/Prelude certification required within 6 months; CHAA or CRCR preferred.
• Willingness to participate in on-call rotation and after-hours support.
• Must complete Honorlock online assessment during hiring process.
• All analysts hired must become Epic certified; travel to Epic in Wisconsin in Feb 2027.

Responsibilities

• Design, build, test, and support Cadence scheduling and Prelude registration workflows.
• Maintain real-time eligibility, referrals, and patient self-service tools.
• Write and execute end-to-end test scripts; support go-live activities.
• Provide production support and incident resolution within SLAs.
• Analyze access, scheduling, and registration data to drive improvements.
• Ensure build complies with EMTALA, No Surprises Act, and identifications standards.

Skills

On-call rotation

Go-live support

Real-time eligibility

Patient self-service

Education

Bachelor’s degree in business/healthcare IT or related field

Tools

Epic Cadence

Epic Prelude

Epic Grand Central

MyChart

eCheck-In

Honorlock

Job description

Adventist HealthCare seeks to hire an experienced Epic Patient Access Analyst II for our Epic Program who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

The Epic Patient Access Analyst II independently designs, builds, tests, and supports Epic Cadence, Prelude, Grand Central, referrals, and patient self-service tools. The Analyst partners with scheduling, registration, patient flow, and other Epic teams to deliver efficient access workflows and accurate registration and coverage data that support clean claims, and supports the Epic go-live and ongoing optimization.

As an Epic Patient Access Analyst II, you will:

• Access Build and Configuration: Independently design, build, and maintain Cadence scheduling (provider templates, visit types, and decision trees), Prelude registration (demographics, coverage, and guarantor workflows), and Grand Central patient movement and bed management. Translate operational requirements into build and document design decisions.
• Eligibility, Referrals, and Patient Self-Service: Build and maintain real-time eligibility, referrals and prior authorizations, patient estimates, and patient self-service tools such as MyChart self-scheduling, eCheck-In, and kiosks. Resolve eligibility, estimate, and referral issues with operational and revenue cycle teams.
• Testing, Implementation, and Go-Live Support: Write and execute test scripts, including end-to-end scheduling, registration, and admission testing, and resolve defects. Coordinate provider schedule build and future appointment conversion, and support go-live command center activities for the go-live.
• Production Support and Optimization: Resolve access incidents and service requests within service level targets and participate in the on-call rotation.
• Analyze appointment access, schedule utilization, registration quality, and bed turnaround data to recommend and build improvements. Test and implement Epic upgrades affecting access.
• Compliance, Governance, and Collaboration: Ensure build supports access compliance requirements, including EMTALA, the Medicare Secondary Payer questionnaire, the No Surprises Act, and patient identification standards. Follow change control, document decisions, and help train and guide Analyst I staff.

Qualifications include:

• Bachelor’s degree in business, healthcare administration, health informatics, information technology, or a related field; an equivalent combination of education and relevant experience may be considered.
• 5-6 years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including experience with system implementation, optimization, or production support. Epic experience is preferred.
• Epic Cadence and/or Prelude certification required within 6 months; NAHAM Certified Healthcare Access Associate (CHAA) or HFMA CRCR preferred.
• Ability to participate in on-call rotation, after-hours support, upgrades, and go-live activities, including extended hours during the go-live.
• Epic Assessment Requirement As part of the interview process, candidates advancing to the final stages of consideration will be required to complete a two-part online assessment through Honorlock, Epic’s testing partner. The assessment provides additional insight into competencies important for success in the roles. Honorlock utilizes AI-assisted proctoring technology to help maintain the integrity of the assessment process. Additional details will be provided to candidates selected to move forward in the hiring process.
• Epic Certification Requirement All analysts hired will be required to become Epic certified. This requires offsite travel to Epic in Wisconsin in February 2027 to complete certification requirements.

Work Schedule:

• Employment Type: Full-time
• Hours per Week: 40 hours/week
• Tentative Daily Schedule: 8 am-5 pm, Monday through Friday
• Shift Type: Day Shift
• Holiday Requirements: Follow the company holiday calendar
• Occasional nights/weekend and travel to support implementation.
• Pay Range: $77,313.60 - $117,873.60
• If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.
• Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Exempt)

Benefits:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (Nicotine products include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).)

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

Our Mission:

We extend God's care through the ministry of physical, mental and spiritual healing. Adventist HealthCare, based in Gaithersburg, MD., is a faith‑based, not‑for‑profit organization of dedicated professionals who work together each day to improve the health and well‑being of people and communities through a ministry of physical, mental and spiritual healing. Our comprehensive approach to caring for our community includes three acute‑care hospitals - Shady Grove Medical Center, White Oak Medical Center and Fort Washington Medical Center - as well as two Physical Rehabilitation hospitals, Outpatient centers, Imaging Centers, Urgent Cares, Home Care Services, Employer Health Programs and Physician Networks. We are nationally recognized and honored especially for our Cardiac, OB, Cancer, Stroke, Orthopedic, Rehabilitation and Mental Health services. Consider joining our team of over 6,000 employees and become part of one of the longest serving healthcare systems in the Washington, D.C., area that has a long-standing tradition as the largest provider of charity care and community benefit in Montgomery County.