Epic Clinic Scheduler & Care Coordination Specialist

University of Iowa; Iowa City (IA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Fringe benefits

Retirement plans

Job summary

University of Iowa Health Care – Iowa River Landing is seeking a 100% Clinic Services Specialist to schedule patient appointments across multiple outpatient clinics using the EPIC system. The role supports daily phone coverage, upholds standards of excellence, and serves as a service-excellence ambassador for staff and patients.

Responsibilities include coordinating provider schedules, attending meetings, providing scheduling backup, and communicating scheduling policies.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 6 months – 1 year administrative experience.
• Proficiency in computer spreadsheet and database applications.
• Excellent written and verbal communication skills.

Responsibilities

• Responsible for scheduling patient appointments and visits in multiple outpatient clinics using the EPIC system.
• Assists with problem solving of scheduling issues.
• Follows the scheduling policies to facilitate all patient appointments.
• Attends scheduling staff meetings.
• Provides scheduling coverage in staff absence.
• Provides back up for outpatient scheduling departments performing scheduling maintenance functions as deemed necessary.
• Coordinate’s provider schedules (Master schedules, daily templates and clinic closures) for clinics as assigned.
• May perform other duties as assigned.
• Notifies the Patient Appointment Center and the scheduling department’s frontline supervisors of scheduling issues.
• Serves as an intermediary between patients, frontline staff and nursing personnel concerning scheduling concerns and medical needs.
• Negotiates appointments with patients and other departments.
• Negotiates schedule changes with providers and communicates changes with staff/supervisors.
• Explains the scheduling policies to other schedulers as needed through written and oral communications.
• Collaborates with peers and co-workers to enhance the delivery of health care.
• Provides feedback to management on means to achieve goals and resolve service issues.
• Attends scheduling staff meetings. Collaborates with peers and co-workers to enhance the delivery of health care.
• Contributes ideas and seeks ways to improve assigned processes. Provides feedback to management on means to achieve goals and resolve service issues.
• May provide training and functional supervision for check-in/check-out services and students/temporary staff.
• May analyze, monitor and report financial data, information and reports.

Skills

Administrative experience

Spreadsheet proficiency

Verbal and written communication

Education

Bachelor’s degree or equivalent

Tools

EPIC system

Job description

University of Iowa Health Care – Iowa River Landing is seeking a 100% Clinic Services Specialist to schedule patient appointments across multiple outpatient clinics using the EPIC system. The role supports daily phone coverage, upholds standards of excellence, and serves as a service-excellence ambassador for staff and patients.

Responsibilities include coordinating provider schedules, attending meetings, providing scheduling backup, and communicating scheduling policies.