EPIC CHANGE CONTROL-PROGRAM COORDINATOR

OCHIN; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading nonprofit in health care innovation as a Program Coordinator, Epic Change Control. You'll enhance member experiences through effective change control processes, data analysis, and collaboration across departments. A unique opportunity to positively impact rural and underserved communities while growing your skills in an inclusive environment.

Benefits

Generous compensation package

Commitment to work-life balance

Opportunities for professional advancement

Qualifications

• Strong understanding of change control processes.
• Experience with Epic Content Management Tickets and Data Courier.
• Knowledge of ITIL best practices.

Responsibilities

• Facilitate change control processes and documentation.
• Analyze data for program improvement.
• Coordinate CAB meeting agendas and decisions.
• Create and maintain internal documents.

Skills

Data Collection

Analysis

Change Control Processes

Communication

Education

Bachelor's degree or equivalent experience

Job description

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Program Coordinator, Epic Change Control, will play a pivotal role in the Operations department by facilitating the creation and maintenance of Epic change control processes, supporting tools, and documentation. The individual in this role will significantly impact member experience, by mitigating the risk of preventable errors and disruptions through a robust change control process and education plan. The Program Coordinator will build and maintain strong relationships with technical experts and leaders across multiple Epic applications and departments, ensuring effective communication and collaboration as change control processes and tools are developed and incorporated into employee learning and release processes. This position involves coordinating and facilitating CAB meeting agendas, recording CAB decisions, and analyzing data to identify areas for continuous improvement and implement solutions. The Program Coordinator may also participate in aspects of Epic product road mapping groups, assisting to achieve alignment with organizational goals and standards. The ideal candidate will demonstrate curiosity and leadership, bringing a strong understanding of change control processes, ability to drive process and tools improvements, and leveraging their experience with Epic Content Management Tickets and Data Courier and knowledge of ITIL best practices.

• Data Collection and Analysis: Collect, analyze, and report on programmatic data to assess the effectiveness of workforce development initiatives.
• Content Creation & Documentation Management: Review, write, and maintain internal documents, ensuring the information is up-to-date, accurate, and easy to understand.
• Support and Communication: Respond to queries promptly and professionally, demonstrating a sense of urgency and high integrity.
• Program Coordination: Coordinate the creation, implementation, and continual improvement of change control processes and standards, ensuring they meet the needs of participants and leaders and align with organizational goals.
• Meeting and Project Coordination: Schedule, organize, and coordinate meetings and projects related to change control and quality improvement initiatives, ensuring timely completion and effective collaboration.
• Team Collaboration: Work collaboratively across departments to support the successful execution of initiatives you lead or participate in.
• Other duties as assigned.

About the company

OCHIN is a nonprofit leader in equitable health care innovation and a trusted partner to a growing national provider network.

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