Program Success Specialist (Apprenticeships)

American Apprenticeships Work; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

American Apprenticeships Work is seeking a Program Success Specialist to enhance apprenticeship experiences. The role focuses on coordinating program logistics, monitoring apprentice progress, and fostering community within cohorts, making it ideal for individuals who thrive in dynamic environments. This fully remote position offers the opportunity to impact workforce development.

Qualifications

• 5+ years of experience in program coordination, customer success, or administrative support roles.
• Experience with online platforms like Canvas and proficiency in business tools.
• Strong public speaking and facilitation skills.

Responsibilities

• Manage cohort engagement, including onboarding and monitoring progress.
• Collaborate on program logistics and coordinate documentation.
• Provide learning progress support for apprentices.

Skills

Organizational & Administrative Skills

Planning, Scheduling, and Coordination

Problem Solving & Technical Troubleshooting

Written & Verbal Communication

Collaboration & Stakeholder Engagement

Process Improvement & Automation

Data Administration, Record Keeping & Reporting

Tools

Canvas LMS

Google Workspace

Zoom

DocuSign

Job description

Program Success Specialist (Apprenticeships)

Join to apply for the Program Success Specialist (Apprenticeships) role at American Apprenticeships Work

Program Success Specialist (Apprenticeships)

Join to apply for the Program Success Specialist (Apprenticeships) role at American Apprenticeships Work

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American Apprenticeships Work (AAW) is a leader in registered apprenticeship programs that bridge the skills gap and open career pathways through high-quality, industry-aligned training. As we continue to expand and scale our offerings, we are seeking a dedicated Program Success Specialist to serve as a vital connector between apprentices, mentors, and coaches—ensuring each participant feels supported, informed, and energized throughout their learning journey.

Position Summary:

The Program Success Specialist (PSS) plays a critical role in delivering high-quality apprenticeship experiences. This people-centered role combines operations, communication, coaching alignment, and community-building to ensure each cohort runs smoothly. The PSS will coordinate program logistics from kickoff through graduation, actively engage with stakeholders, monitor apprentice progress, and contribute to continuous improvement efforts across the organization.

This is an ideal role for someone who enjoys helping others succeed, thrives in a fast-paced and evolving environment, and wants to make a meaningful impact through workforce development.

Key Responsibilities:

Manage and Monitor Cohort Engagement

• Serve as the primary connection point across apprenticeship program participants, including apprentices, mentors, and coaches.
• Lead and facilitate onboarding sessions, live presentations, and milestone briefings with confidence and clarity.
• Actively monitor cohort engagement and learning progress to identify barriers or delays.
• Foster a sense of community among each cohort to support motivation, learning, and program retention.

Program Administration and Delivery Collaboration

• Collaborate with the Apprenticeship Operations and Delivery team on program logistics, including meeting schedules, onboarding sessions, and milestone events.
• Oversee coordination of program and cohort-specific Canvas Learning Hub and coordinate updates, user access, and content deployment for assigned programs.
• Maintain organized documentation and ensure each cohort’s lifecycle is supported from setup through closeout.

Learning Progress Support & Troubleshooting

• Track learning progress and competency completion using program systems and weekly coach feedback.
• Collaborate with coaches to create and implement personalized support plans for apprentices experiencing delays.
• Serve as the first line of support for apprentices, mentors, and coaches to resolve technical or program-related issues.
• Coordinate with AAW team and vendors to escalate or resolve ongoing concerns.
  
• Create and present internal reports using data from Canvas, Google Sheets, and weekly tracking tools.
• Gather, synthesize, and share feedback from program stakeholders to inform enhancements.
• Support the development of reporting frameworks and share insights for strategic planning.
  

Process Optimization & Team Collaboration

• Partner with the team to streamline workflows.
• Recommend and test improvements in onboarding, engagement, and reporting processes.
• Contribute to internal documentation, automation tools, and AI-enhanced workflows to increase team efficiency.

Experience:

• 5+ years of experience in program coordination, customer success, workforce development, or administrative support roles.
• Experience working with online learning platforms (e.g., Canvas LMS) and business tools such as Google Workspace, Zoom, and DocuSign.
• Proven ability to coordinate across distributed teams and communicate with diverse stakeholders.
• Comfort presenting and leading remote sessions, with strong public speaking and facilitation skills.
• High attention to detail and the ability to manage multiple priorities.

What Skills Do You Have?

• Organizational & Administrative Skills: Efficiently manage multiple tasks and maintain organized records.
• Planning, Scheduling, and Coordination: Proficient in organizing schedules and coordinating key events.
• Problem Solving & Technical Troubleshooting: Ability to quickly identify and resolve technical issues.
• Written & Verbal Communication: Clear and effective communication skills, both interpersonally and with the use of email, Google Docs, Sheets & Slides.
• Collaboration & Stakeholder Engagement: Strong interpersonal skills for engaging with various internal and external stakeholders.
• Process Improvement & Automation: Experience in improving processes and leveraging automation tools.
• Data Administration, Record Keeping & Reporting: Competence in managing data and producing reports.

"Nice To Have" Skills:

• Experience in a startup or high-growth organization.
• Exposure to workforce development, account management, or employer relations.
• Familiarity with apprenticeship programs, coaching practices, or technical learning environments.

Core Competencies:

• Human-Centered Communication : Builds trust across diverse stakeholders and adapts communication to audience needs.
• Organization & Prioritization : Balances multiple cohorts and responsibilities efficiently.
• Technical Savvy : Comfortable with platforms like Canvas, Google Sheets, DocuSign, and LMS data systems.
• Problem Solving & Initiative : Proactively addresses issues and recommends solutions.
• Facilitation & Public Speaking : Leads sessions confidently and presents ideas with clarity.
• Data-Driven Thinking : Uses data to track progress, support decision-making, and improve program delivery.
• This is a fully remote role based in the U.S.
• Occasional travel (up to 5%) for graduation ceremonies, team offsites, and professional development opportunities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Education Management

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