Epic Certified Analyst -Reporting TeamEpic Patient Experience / MyChart

TEKsystems; United States; Remote; USD 90,000 - 103,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Time Off / PTO

Job summary

TEKsystems is seeking an Epic MyChart IT Specialty Analyst to design, build, test, deploy, and optimize patient-facing digital workflows. You will translate clinical and operational needs into reliable Epic configuration across MyChart, access, ambulatory, revenue cycle, security, integration, and digital teams to improve patient experience while keeping platform stability.

Preferred experience includes MyChart activation, authentication and mobile workflows, Epic Care Companion, and Community

Qualifications

• Hands-on Epic MyChart build, configuration, testing, upgrade, and production-support experience.
• Current Epic certification or demonstrated certification history in MyChart or a closely related Epic patient engagement application.
• Three or more years of relevant experience with a degree, or five or more years of relevant experience without a degree.
• Ability to translate clinical and business workflows into technical requirements and reliable application design.
• Strong written and verbal communication, prioritization, independent judgment, and stakeholder management.

Responsibilities

• Configure, build, test, deploy, and optimize Epic MyChart and related patient engagement capabilities.
• Assess current and future-state workflows; document requirements, decisions, test plans, build specifications, and support procedures.
• Analyze Epic upgrades, release notes, patches, and new functionality; coordinate testing and implementation with application and operational partners.
• Investigate and resolve escalated incidents, defects, access issues, integration failures, and recurring problems; participate in the teams on-call rotation.
• Partner with Cadence, Prelude, Ambulatory, Resolute, security, interface, mobile, web, clinical, and operational teams where workflows cross applications.
• Lead smaller enhancements or components of larger initiatives and communicate scope, dependencies, risks, decisions, and status clearly.

Job description

Description

Position OverviewThe Epic MyChart IT Specialty Analyst supports the design, build, testing, deployment, maintenance, and optimization of patient-facing digital workflows. The role translates clinical and operational needs into reliable Epic configuration and works across MyChart, access, ambulatory, revenue cycle, security, integration, and digital teams to improve the patient experience while maintaining platform stability.

Preferred Experience

MyChart activation, account recovery, authentication, MFA, proxy access, Hello World, Hello Patient, Epic Video Client and mobile workflows. Online, open, direct, ticketed, and conversational scheduling; Fast Pass or wait-list workflows; appointment notifications.eCheck-In, questionnaires, test results, patient messaging, bedside messaging, video visits, and patient communications. Hands-on experience with Epic Care Companion, Welcome, MyChart Bedside, Campaigns, and Community Connect. Epic release upgrades, regression testing, change control, production validation, incident and problem management. Patient-facing AI or virtual assistants, chatbot integrations, live-agent handoff, and message routing or categorization. Healthcare experience involving HIPAA, patient privacy, consumer access, ambulatory workflows, or revenue-cycle touchpoints. Additional Epic certifications in Ambulatory, Prelude, or Cadence are a plus.

Skills

Ambulatory, Prelude, Cadence, Epic, Epic certified, Build

Top Skills Details

Ambulatory,Prelude,Cadence,Epic,Epic certified,Build

Additional Skills & Qualifications

Core ResponsibilitiesConfigure, build, test, deploy, and optimize Epic MyChart and related patient engagement capabilities. Assess current and future-state workflows; document requirements, decisions, test plans, build specifications, and support procedures. Analyze Epic upgrades, release notes, patches, and new functionality; coordinate testing and implementation with application and operational partners. Investigate and resolve escalated incidents, defects, access issues, integration failures, and recurring problems; participate in the teams on-call rotation. Partner with Cadence, Prelude, Ambulatory, Resolute, security, interface, mobile, web, clinical, and operational teams where workflows cross applications. Lead smaller enhancements or components of larger initiatives and communicate scope, dependencies, risks, decisions, and status clearly. Protect patient privacy and apply approved security, change-management, testing, and production-support practices. Required QualificationsHands-on Epic MyChart build, configuration, testing, upgrade, and production-support experience. Current Epic certification or demonstrated certification history in MyChart or a closely related Epic patient engagement application. Candidate must be eligible to maintain required credentials. Three or more years of relevant experience with a degree, or five or more years of relevant experience without a degree. At least one year of experience and certification in the supported IT specialty or application area. Ability to translate clinical and business workflows into technical requirements and reliable application design. Experience diagnosing complex issues, managing changes, documenting solutions, and collaborating across technical and operational teams. Strong written and verbal communication, prioritization, independent judgment, and stakeholder management.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Norfolk, VA.

Pay and Benefits

The pay range for this position is $65.00 - $75.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully remote position.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.