Epic Cadence Senior Systems Analyst (Hybrid)

UNC Health; Morrisville (NC); Hybrid; USD 57,000 - 82,000; Full time

Job summary

UNC Health in Morrisville, NC, is seeking an Epic Cadence Analyst to design, build, optimize, and support Epic Cadence in the patient access and scheduling domain. You will partner with clinical and revenue cycle teams to configure workflows for scheduling, referrals, and prior authorizations to ensure a seamless patient experience.

Responsibilities include building and optimizing cadence scheduling, managing workqueues, configuring online scheduling, and developing decision trees and test

Qualifications

• Bachelor’s degree in Computer Science, Information Systems Management or related field.
• Four (4) years of IT systems and/or related operational experience.
• Excellent analytical and communication skills; able to work well in a team.

Responsibilities

• Design, build, test, and maintain Epic Cadence scheduling functionality.
• Configure appointment types, visit types, scheduling templates, and provider calendars.
• Optimize scheduling workflows to improve access, reduce delays, and enhance patient throughput.
• Build and maintain workqueues for scheduling, referrals, and prior authorizations.
• Configure routing rules, triggers, and prioritization logic to ensure efficient task distribution.
• Design and maintain Epic Welcome workflows for check-in, arrival, and patient intake processes.
• Collaborate with front desk and access teams to improve patient registration efficiency and experience.
• Support kiosk, mobile, and desk-based check-in configurations.
• Develop and maintain decision trees to guide schedulers through complex scheduling workflows.
• Configure and maintain Epic online scheduling (MyChart/Open Scheduling) functionality.
• Build scheduling rules, slot restrictions, and patient-facing workflows.
• Ensure online scheduling aligns with organizational access and provider availability strategies.
• Build and maintain referral workflows, including referral orders, tracking, and status management.
• Partner with departments to ensure accurate referral routing and timely completion.
• Configure workflows to support prior authorization processes.
• Integrate prior authorization requirements into scheduling and referral workflows.
• Develop work queues and reports to track authorization status and reduce denials.
• Participate in unit, integrated, and user acceptance testing for system changes.
• Troubleshoot issues and provide ongoing system support to end users.
• Participate in upgrades, enhancements, and optimization initiatives.

Skills

Analytical skills

Communication

Teamwork

Multitasking

Education

Bachelor's degree in CS/IS

Job description

UNC Health in Morrisville, NC, is seeking an Epic Cadence Analyst to design, build, optimize, and support Epic Cadence in the patient access and scheduling domain. You will partner with clinical and revenue cycle teams to configure workflows for scheduling, referrals, and prior authorizations to ensure a seamless patient experience.

Responsibilities include building and optimizing cadence scheduling, managing workqueues, configuring online scheduling, and developing decision trees and test