Epic Cadence/Prelude Analyst - Scheduling & Workflow Lead

HCL Technologies Limited; Phoenix (AZ); On-site; USD 95,000 - 151,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) plan

Paid time off

Paid holidays

Job summary

HCLTech seeks an experienced Epic specialist to lead Cadence and Prelude implementations for patient access workflows in a healthcare setting. You will gather requirements, configure registration and scheduling, and collaborate with Revenue Cycle and Clinical teams to optimize workflows.

The role requires Epic Cadence and Prelude certifications, strong stakeholder management, and 8+ years of healthcare IT experience. On-site work in Phoenix with a comprehensive benefits package is offered.

Qualifications

• Bachelor's degree in Healthcare Informatics, IT, Computer Science, Business Administration, or related field.
• 8+ years of healthcare IT experience with Epic implementation and support projects.
• Epic Cadence Certification is mandatory.
• Epic Prelude Certification is mandatory or strongly preferred.
• Strong knowledge of patient scheduling, registration, admissions, referrals, and patient access operations.
• Experience supporting ambulatory and hospital-based scheduling workflows.
• Understanding of healthcare revenue cycle processes and insurance workflows.
• Experience conducting workflow analysis, solution design, testing, and production support activities.
• Proven ability to lead client-facing workshops and solution discussions.
• Strong communication, stakeholder management, and analytical skills.
• Experience working with Canadian healthcare organizations is highly preferred.

Responsibilities

• Lead implementation, enhancement, and optimization activities for Epic Cadence and Prelude.
• Gather, analyze, and document business and operational requirements related to patient access workflows.
• Configure patient registration, scheduling, appointment management, admissions, transfers, discharges, referrals, and insurance workflows.
• Design and support enterprise scheduling solutions for clinics, ambulatory practices, and hospital departments.
• Collaborate with Revenue Cycle, Ambulatory, MyChart, and Clinical application teams to support integrated workflows.
• Support insurance verification, eligibility checks, prior authorization, and coverage management processes.
• Lead workflow assessments and recommend process improvements aligned with Epic best practices.
• Conduct solution design sessions and stakeholder workshops.
• Create functional specifications, configuration documents, workflow diagrams, and training materials.
• Support system testing activities including unit testing, integrated testing, regression testing, and UAT.
• Coordinate deployment, go-live, cutover, and hypercare activities.
• Troubleshoot production issues and drive timely resolution.
• Participate in Epic upgrades, enhancements, optimization projects, and new feature deployments.
• Mentor junior analysts and provide knowledge transfer to support teams.

Skills

Cadence Certification

Prelude Certification

Stakeholder management

Workflow analysis

Scheduling workflows

Ambulatory scheduling

Healthcare IT

MyChart collaboration

Education

Bachelor's degree in Healthcare Informatics/IT/CS/Business Admin

Tools

Epic Systems

MyChart

Job description

HCLTech seeks an experienced Epic specialist to lead Cadence and Prelude implementations for patient access workflows in a healthcare setting. You will gather requirements, configure registration and scheduling, and collaborate with Revenue Cycle and Clinical teams to optimize workflows.

The role requires Epic Cadence and Prelude certifications, strong stakeholder management, and 8+ years of healthcare IT experience. On-site work in Phoenix with a comprehensive benefits package is offered.