Epic Cadence Patient Access Analyst - Intermediate - IT * Days ( M-F, 8a-5p) - 40hrs/wk

University of Michigan Health-West; Wyoming (MI); On-site; USD 75,000 - 105,000; Full time

Job summary

University of Michigan Health-West seeks an Epic Cadence Patient Access Analyst (Intermediate) for IT support. The role focuses on configuring Epic Cadence, troubleshooting complex issues, and enhancing patient access workflows with light project coordination. Some on-site presence is required to support end-users in a clinical setting.

The ideal candidate has Epic exposure, experience in application analysis, and strong collaboration with IT and operations teams to optimize workflows.

Qualifications

• Experience as an application analyst or systems analyst with Epic exposure.
• Ability to troubleshoot configurations and support end-users in clinical/operational settings.
• On-site presence required with some field coordination.

Responsibilities

• Configure and maintain Epic Cadence patient access applications.
• Troubleshoot complex issues and support end-users in clinical environments.
• Coordinate with vendors and IT teams for upgrades and optimizations.
• Document workflow improvements and assist with vendor management.

Skills

Epic Cadence knowledge

End-user collaboration

System troubleshooting

Project coordination

Education

Bachelor's degree in CS/IT or related field

Associates degree in CS/IT or related field

High school diploma with 5+ years experience

Tools

Epic Cadence

Epic MyChart

Vendor management tools

Job description

Epic Cadence Patient Access Analyst - Intermediate - IT * Days ( M-F, 8a-5p) - 40hrs/wk

Shift: Days

FTE status: 1

On-call: Yes

Weekends: No

General Purpose of Job

The Intermediate Application Systems Analyst independently manages application configurations, troubleshoots complex issues, and collaborates with end-users. This role focuses on improving application functionality, supporting upgrades, and managing medium-scale optimizations.

Knowledge, Skills and Experience

This role will work as a systems analyst with a primaryfocus on supporting Epic Patient Access applications on the Cadence and PatientExperience Team. They will act as a system builder primarily in EpicCadence with an end user facing role and light project management. Epicexposure is required. Certifications in any of the following Epic moduleswould be recommended: Cadence, MyChart, Welcome, Prelude, or GrandCentral. The position does require some on site presence.

Education

• High school diploma and a minimum of 5 years of application analysis experience OR Associates degree computer science, IT or related field and a minimum of 3 years of application analysis experience OR Bachelors degree in computer science, IT or related field and a minimum of 1 year of application analysis experience.

Experience

• Required: Must have experience in application troubleshooting, configurations, and support
• Preferred: Ideal candidate will have experience in application support or IT analysis

Skills & Abilities

• Ability to manage technical tasks independently.
• Strong collaboration skills with end-users and IT teams

Essential Duties

This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Configure and maintain application systems to ensure efficient functionality.
• Troubleshoot and resolve complex issues, supporting end-users in a clinical or operational environment.
• Evolve skills in vendor relationship and management.
• Perform system upgrades, enhancements, and document workflow improvements.
• Collaborate with operations to leverage application functionality and optimize workflows.
• Collaborate with and manage vendor issues as needed.