Epic Business Intelligence Report Developer

Dell Medical School; Austin (TX); On-site; USD 90,000 - 110,000; Full time

Job summary

Dell Medical School seeks an Epic Business Intelligence – Report Developer to serve as the SME and primary technical contact for Epic reporting across Revenue Cycle, Clinical, and Operational areas. This role leads design, development, testing, and deployment while coordinating with vendors and internal teams.

Responsibilities include requirements analysis, testing, end-user support, and incident resolution with a focus on data integrity and performance.

Qualifications

• Bachelor’s Degree in health, science, or business field (or 5+ years in related environments).
• Strong knowledge of clinical information systems, data management, and administration.
• Experience implementing, developing and supporting information systems in large healthcare settings.

Responsibilities

• Designs, builds, tests, and maintains Epic Reports across Revenue Cycle, Clinical, and Operational areas.
• Collaborates with cross-functional teams to integrate reporting into testing and deployment workflows.
• Provides end-user support, troubleshoots tickets, and coordinates changes with vendors and training teams.
• Creates test scripts and plans; conducts testing for configuration changes and workflows.
• Maintains documentation, monitoring, and performance of reporting systems in line with ITIL processes.

Skills

Epic reporting

Technical Learning

Problem Solving

Customer Focus

Collaboration

Attention to Detail

Education

Bachelor’s Degree in health, science, or business

Tools

Epic Cogito

ITIL Foundation

Job description

General Notes

The Epic Business Intelligence – Report Developer serves as the subject matter expert and technical contact for Epic reporting needs for the organization including responsible for analysis, design, development, testing, and deployment of Epic Reports (Revenue Cycle, Clinical, and Operational). Leads in primary areas of work, including Projects, Changes, and the highest point of Break/Fix escalation.

Responsibilities

• Designs, builds, configures, tests, and provides maintenance of clinical information systems with a focus in integrated multi-specialty ambulatory care. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Maintains issue tracking, risk registries. Drives definition of scope and clarifies priorities of work. Assists with recommending reporting tools to utilize. Manages future optimization reporting requests. Assists in defining design and development standards and tools.
• Conducts reports inventory and needs assessment to identify future state requirements. Develops report specifications and work with report ACs to build and integrate into testing phases. Works closely with cross-functional and data warehouse teams to ensure integration of reporting strategies.
• Provides support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.
• Creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.
• Collaborates with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.
• Provides on-going end user clinical information systems support with all upgrades, new releases, enhanced functionality, and requested change and problem management support following the outlined ITIL processes.

Marginal or Periodic Functions

• Assists with other Epic modules as needed.
• Provides backup support during peak times or staff shortages.
• Participates in special projects and initiatives.
• Performs related duties as required.

Knowledge/Skills/Abilities

Technical Learning

• Quickly learns new technical skills and knowledge; is good at learning new industry, company, product, or technical knowledge.
• Stays updated with the latest Epic Ambulatory features.
• Actively seeks out training opportunities.
• Applies new knowledge to improve system performance.

Problem Solving

• Uses rigorous logic and methods to solve difficult problems with effective solutions.
• Diagnoses and resolves complex application issues.
• Develops innovative solutions to improve user experience.
• Collaborates with teams to address system challenges.

Customer Focus

• Is dedicated to meeting the expectations and requirements of internal and external customers.
• Provides excellent support to clinical staff.
• Understands and anticipates user needs.
• Ensures user satisfaction with application performance.

Collaboration

• Works effectively and cooperatively with others; establishes and maintains good working relationships.
• Collaborates with IT and clinical teams.
• Shares knowledge and best practices.
• Participates in team meetings and projects.

Attention to Detail

• Thoroughly reviews work for accuracy and completeness.
• Ensures configurations are precise and accurate.
• Reviews documentation for completeness.
• Monitors system performance for issues.

Required Qualifications

• Requires a Bachelor’s Degree in health, science, or business field, or in lieu of a degree with at least 5 year(s) of experience in supporting clinical, ancillary, or business environments will be considered.
• Strong knowledge of clinical information systems, clinical informatics, data management and administration.
• Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.

Preferred Qualifications

• 5-7 years previous clinical information systems experience.
• Demonstrated experience as a major participant in an EHR configuration.

Licenses, Registrations or Certifications

Required

• Active Epic Certification or Accreditation (considered) in Cogito. Must maintain current certification for primary EHR module(s) as a condition of employment.

Preferred

• ITIL Foundation certification.
• Active Epic Certification, Accreditation, or Proficiency in related applications (Cogito).

Salary Range

$91,685 + depending on qualifications

Working Conditions

• Standard office equipment
• Repetitive use of a keyboard
• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest