Epic Billing Analyst I - Remote (Resolute PB)

Quest Diagnostics Incorporated; Chicago (IL); Remote; USD 61,000 - 109,000; Full time

Job summary

Quest Diagnostics Incorporated is seeking an Epic Resolute Billing Analyst I to perform hands-on configuration, testing, maintenance, and support within the Epic Professional Billing module. The role focuses on accurate billing, issue resolution, and efficient workflows across revenue cycle teams.

You will collaborate with PB analysts, integration teams, and finance to ensure compliant, reliable billing functionality and end-user performance.

Qualifications

• 2+ years of experience in healthcare IT, billing, or revenue operations.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Strong understanding of charge capture, claim generation, and payment posting processes.
• Epic Resolute Professional Billing Certification.
• Completion of Epic and Quest-specific billing system orientation and training.
• English required.

Responsibilities

• Configure and maintain assigned Epic PB components including charge router rules, billing work queues, claims edits, and remittance processing.
• Perform configuration tasks accurately and independently under established standards and timelines.
• Translate operational requirements into technical build changes that improve billing efficiency and compliance.
• Maintain precise documentation of all configuration work, test outcomes, and migrations.
• Support configuration updates required for payer rule changes or workflow improvements.
• Investigate and resolve issues affecting charge capture, claim generation, and payment posting.
• Use Epic tools such as error workqueues, Chronicles, and reporting to identify root causes.
• Collaborate with other PB analysts, integration teams, and revenue cycle staff to resolve cross-functional issues.
• Monitor and manage assigned error work queues to maintain billing throughput and accuracy.

Skills

Analytical thinking

Communication skills

Attention to detail

Problem solving

Education

Bachelor's degree in Information Systems/Healthcare Administration/Business

Tools

Epic PB/Resolute modules

Job description

Quest Diagnostics Incorporated is seeking an Epic Resolute Billing Analyst I to perform hands-on configuration, testing, maintenance, and support within the Epic Professional Billing module. The role focuses on accurate billing, issue resolution, and efficient workflows across revenue cycle teams.

You will collaborate with PB analysts, integration teams, and finance to ensure compliant, reliable billing functionality and end-user performance.