Epic Applications Support Analyst

Fairweather, LLC; Murfreesboro (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

FSA/HSA options

401(k) match

Gym membership reimbursement

Wellness programs

Job summary

Murfreesboro Medical Clinic & SurgiCenter (MMC) is seeking an Epic Cross Application Support Analyst to provide technical and operational support across multiple Epic applications in a busy healthcare setting in Murfreesboro, TN.

You will act as a central contact for system issues, upgrades, and cross-application functionality, collaborating with Epic representatives, operational leaders, and internal IT teams to ensure reliable performance and alignment with business needs.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• 2-4 years of IT applications or healthcare information systems experience preferred.
• Experience with electronic health records or healthcare platforms preferred.

Responsibilities

• Serve as the main contact for technical issues and support requests related to Epic applications.
• Troubleshoot and resolve system issues while ensuring solutions meet operational needs.
• Collaborate with Epic and internal teams to support upgrades, implementations, and enhancements.
• Analyze system issues and communicate impacts and solutions to stakeholders.
• Triage requests and determine priority or escalation as needed.
• Work with analysts, technical teams, and subject matter experts to resolve cross-application issues.
• Keep end users informed of issue status and solutions.
• Validate that system fixes and changes are implemented correctly.
• Support system documentation, knowledge sharing, and training initiatives.
• Perform other duties as assigned to support the overall success of the department and organization.

Skills

Analytical skills

Troubleshooting

Communication skills

Cross-functional collaboration

Prioritization

Education

Bachelor's Degree in Healthcare Administration, Information Systems, Business, Clinical Discipline

Tools

Epic Systems

EHR platforms

Job description

Murfreesboro Medical Clinic & SurgiCenter (MMC) is seeking an Epic Cross Application Support Analyst to provide technical and operational support across multiple Epic applications in a busy healthcare setting in Murfreesboro, TN.

You will act as a central contact for system issues, upgrades, and cross-application functionality, collaborating with Epic representatives, operational leaders, and internal IT teams to ensure reliable performance and alignment with business needs.