Epic Applications Analyst Associate - Process & Testing

Advocate Health; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Advocate Health is seeking an Epic Application Analyst to support clinical and business workflows, explain system functionality to users, and assist with requirements and testing. The role requires a Bachelor’s degree in Computer Science or related field, about 1 year of automated laboratory or business systems experience, and EPIC certification within 6 months.

Strong communication, documentation, and testing skills are essential, as is the ability to manage multiple tasks and coordinate

Qualifications

• Bachelor’s Degree (or equivalent knowledge) in Computer Science or related field.
• 1 year of experience in automated laboratory and/or business systems.
• EPIC certification within 6 months and ongoing education to maintain certification.
• Basic knowledge of computer operating platforms, applications software, and network software.
• Strong written and verbal communication, with ability to convey technical concepts to non-technical stakeholders.
• Ability to work with clinical and technical customers, vendors, peers, and management.

Responsibilities

• Works with users and leadership to develop and/or modify procedures for workflow changes related to Epic applications.
• Explains functioning of Epic applications to users and assists with full functionality.
• Prepares input for requirements definition including user procedures, flowcharts, and preliminary reports.
• Assists in testing and tracking problem reports for Epic applications.
• Reviews user requests, sets priorities, and performs impact analysis.
• Documents workflows, specifications, manuals, and procedures; completes change/quality control docs.
• Participates in testing, training, and results evaluation; tracks project progress and delays.
• Maintains product documentation including requirements, specifications, and installation instructions.
• Communicates project status and upgrades to clinic users regarding potential delays/downtime.
• Develops knowledge of clinical/laboratory operations for supported Epic applications; manages upgrades.
• Participates in maintenance, enhancement, and interface of assigned applications; troubleshoots issues.

Education

Bachelor's Degree in Computer Science or related field

Analytical skills

Strong communication skills

Documentation skills

Multitasking and prioritization

Tools

Epic Systems

Microsoft Office

Job description

Advocate Health is seeking an Epic Application Analyst to support clinical and business workflows, explain system functionality to users, and assist with requirements and testing. The role requires a Bachelor’s degree in Computer Science or related field, about 1 year of automated laboratory or business systems experience, and EPIC certification within 6 months.

Strong communication, documentation, and testing skills are essential, as is the ability to manage multiple tasks and coordinate