Epic Applications Analyst Associate PB Claims

Advocate Health; Charlotte (NC); Presencial; USD 65 000 - 85 000; Tempo integral

Resumo da oferta

Advocate Health is seeking an Epic Application Analyst to support clinical and business workflows, explain system functionality to users, and assist with requirements and testing. The role requires a Bachelor’s degree in Computer Science or related field, about 1 year of automated laboratory or business systems experience, and EPIC certification within 6 months.

Strong communication, documentation, and testing skills are essential, as is the ability to manage multiple tasks and coordinate

Qualificações

• Bachelor’s Degree (or equivalent knowledge) in Computer Science or related field.
• 1 year of experience in automated laboratory and/or business systems.
• EPIC certification within 6 months and ongoing education to maintain certification.
• Basic knowledge of computer operating platforms, applications software, and network software.
• Strong written and verbal communication, with ability to convey technical concepts to non-technical stakeholders.
• Ability to work with clinical and technical customers, vendors, peers, and management.

Responsabilidades

• Works with users and leadership to develop and/or modify procedures for workflow changes related to Epic applications.
• Explains functioning of Epic applications to users and assists with full functionality.
• Prepares input for requirements definition including user procedures, flowcharts, and preliminary reports.
• Assists in testing and tracking problem reports for Epic applications.
• Reviews user requests, sets priorities, and performs impact analysis.
• Documents workflows, specifications, manuals, and procedures; completes change/quality control docs.
• Participates in testing, training, and results evaluation; tracks project progress and delays.
• Maintains product documentation including requirements, specifications, and installation instructions.
• Communicates project status and upgrades to clinic users regarding potential delays/downtime.
• Develops knowledge of clinical/laboratory operations for supported Epic applications; manages upgrades.
• Participates in maintenance, enhancement, and interface of assigned applications; troubleshoots issues.

Formação académica

Bachelor's Degree in Computer Science or related field

Analytical skills

Strong communication skills

Documentation skills

Multitasking and prioritization

Ferramentas

Epic Systems

Microsoft Office

Descrição da oferta de emprego

Major Responsibilities:

• Works with users and leadership to develop and/or modify procedures because of workflow process changes related to Epic clinical and business application use. Effectively explains the functioning of the assigned Epic applications and related systems to the users. Assists users with using the full functionality of the applications.Prepares input for the requirements definition including user procedures, flowcharts and preliminary report and screen definition. Assists in the development of effective unit, integration, system, and end‑user acceptance testing through execution of the tests and tracking of problem reports.
• Works with users and team members to set priority for user requests and reviews and clarifies user requests. Assists with impact analysis.
• Documents current workflows, specifications, user manuals, procedures, and other relevant information. Completes all change and quality control documentation using department standards.
• Participates in testing, user training and results evaluation. Tracks standardized projects, with appropriate assistance from team/technical staff, for the Epic application areas involved and keeps users and management informed on progress and potential delays.
• Monitors and documents post‑implementation problems and revision requests. Identifies ongoing application system issues for all assigned applications and communicate patterns to Sr./Lead Application Product Analyst
• Maintains product documentation including requirements, functional specifications, installation instructions, product test procedures, troubleshooting guidelines. Assists in the appropriate completion of all change and quality control documentation using department standards
• Assists in communicating project status and upgrades to clinic users, including any potential delays/downtime related to applications
• Develops and maintains a thorough knowledge of the clinical/laboratory and/or business operations for their supported Epic applications. Assists with the scheduling and managing application version upgrades for assigned systems
• Participates in the maintenance, enhancement, and interface of assigned applications. Troubleshoots and resolves user problems

Licensure, Registration and/or Certification Required:

• Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department

Education Required:

• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.

Experience Required:

• Typically requires 1 year of experience in automated laboratory and/or business systems.

Knowledge, Skills & Abilities Required:

• Basic knowledge of computer operating platforms, applications software, and network software
• Demonstrated analytical skills necessary to make sound recommendations based on data analysis, and business needs, assuring maximum productivity, and continuous process improvement. Demonstrated ability to translate user requirements into system specifications
• Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products and basic knowledge of large-scale automated systems. Ability to prepare, import, and manipulate information in spreadsheets and databases
• Strong written and verbal communication skills with demonstrated ability to communicate with key leaders. Excellent listening and interpersonal skills with ability to communicate ideas both technically and in a business-friendly manner
• Basic knowledge and ability in the use of project management software, tools, and methodologies
• Knowledge, understanding and ability to follow change management processes
• Ability to work with and communicate well with clinical and technical customers, vendors, peers, and management
• Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner

Physical Requirements and Working Conditions:

• Must have ability to perform work related travel and therefore may be exposed to road and weather hazards.
• Exposed to normal office environment.
• Must operate all equipment necessary to perform the duties of the job.
• Must be able to lift up to 40 lbs. occasionally.
• Sits the majority of the workday; also lifts, reaches, and bends throughout

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.