Epic Application Educator & Training Specialist

Mercy Health Corporation; Rockford (IL); On-site; USD 58,797 - 91,136; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

Paid time off

Tuition reimbursement

Certification Reimbursement

On-Demand Pay

Job summary

Mercyhealth is seeking a Training Specialist to design, deliver, and support clinical software training across multiple hospitals and clinics in northern Illinois and southern Wisconsin. The role focuses on adult education principles, training material development, and live facilitation both in classrooms and remotely.

You will build training environments, coordinate sessions, and provide ongoing end-user support with on-call rotations.

Qualifications

• Minimum 2 years previous experience training, designing and supporting medical software applications.
• Experience in adult education and understanding of workflows and system configuration.
• Epic certification is preferred and required within 90 days of training.

Responsibilities

• Design courses and prepare materials using instructional design principles.
• Deliver training in classroom or remote settings and train end-users.
• Schedule sessions and maintain training records in LMS.
• Provide ongoing user support and triage service desk tickets.
• Consult with clinicians and leaders to identify problems and resolutions.

Skills

Training delivery

Instructional design

Adult education

Verbal & written communication

Project coordination

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Mercyhealth is seeking a Training Specialist to design, deliver, and support clinical software training across multiple hospitals and clinics in northern Illinois and southern Wisconsin. The role focuses on adult education principles, training material development, and live facilitation both in classrooms and remotely.

You will build training environments, coordinate sessions, and provide ongoing end-user support with on-call rotations.