Epic Application Coordinator -Tapestry Appeals / Tapestry Utilization Management

Johns Hopkins Health Plans; Washington (District of Columbia); Remote; USD 47,000 - 82,000; Full time

Benefits offered by this job

Remote role

Health insurance

Dental insurance

Vision insurance

Retirement savings 403b

Paid time off

Tuition assistance

Wellness programs

Job summary

Johns Hopkins Health Plans is seeking an Epic Application Coordinator to design, configure, validate, and optimize Epic workflows. This remote role emphasizes collaboration across clinical and business operations, strong communication, and remote-friendly practices.

You will implement appeals workflows, support complex upgrades, and document system designs, data flows, and project plans. A background in Epic configuration and Tapestry is highly valued, with Agile awareness and certified

Qualifications

• Two years experience in Epic Configuration.
• Baccalaureate degree or health-related field; certifications may substitute.
• Epic certification is highly preferred.
• Experience implementing Tapestry Appeals or Tapestry UM.
• Understanding of Agile process.

Responsibilities

• Implement Appeals workflows and integration through Tapestry Link.
• Facilitate complex application and systems enhancements or upgrades.
• Analyze and resolve complex system problems.
• Create detailed documentation: system design documentation, procedures, process and data flows, project plans, and recommendations for system enhancements.

Skills

Epic Configuration

Epic Certifications

Agile methodology

Effective communication

Education

Baccalaureate degree in health-related field

Job description

Requisition #:682026 Location: Johns Hopkins Health Plans, Hanover, MD 21076 Category: Information Technology Schedule: Day Shift Employment Type: Full Time

Johns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home.

What Awaits You

• Work-life balance - This is a remote role! (Applicants working from MD, DC, VA, PA, DE and FL will be given first consideration)
• Medical, Dental, and Vision Insurance.
• 403B Savings Plan w/employer contribution.
• Paid Time off & Paid holidays.
• Employee and Dependent Tuition assistance benefits.
• Health and wellness programs and MORE!

Who You Are

As an Epic Application Coordinator, you bring your Epic configuration experience and understanding of clinical/business operations workflows and system configuration to the table and you don’t disappoint. You design, configure, validate, and repeat. Then you facilitate complex application and systems enhancements or upgrades along the way. You are highly effective in your communication (verbal and written) because you know the value of establishing working relationships that foster optimal quality teamwork and education, especially when working remotely. And, having potentially worked in an Epic silo before, you are excited to expand your knowledge base across all Epic master files and other Epic applications.

What You’ll Do

• Implement Appeals workflows and/or integration through Tapestry Link
• Facilitate complex application and systems enhancements or upgrades
• Analyze and resolve complex system problems
• Create detailed documentation, including but not limited to: system design documentation, procedures, process and data flows, project plans, and recommendations for system enhancements.

What You’ll Bring

• Two years experience in Epic Configuration.
• Baccalaureate degree, education or health related field with educational courses. Professional certification(s) and/or related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one year education basis.
• Epic certification is highly preferred
• Ideally, the certification would be in Tapestry Appeals or Tapestry Utilization Management but we are open to other Epic certifications
• You will be required to complete and pass certification in assigned Epic application module(s) within 120 days of employment in this role.
• Experience implementing Tapestry Appeals or Tapestry UM workflows
• Understanding of the Agile process and know how to manage the tasks presented to you

Salary Range:

Minimum 33.91/hour - Maximum 59.36/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug‑free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.