Epic Application Analyst II — Remote/Hybrid

CP07 Carilion Services Inc; Virginia (IL); Hybrid; USD 77,000 - 115,000; Full time

Job summary

Carilion Clinic is seeking an Epic Application Analyst II for Cadence/SER to design, implement, and support Epic applications. The role involves requirements gathering, configuration, testing, and collaborating with clients and vendors in a healthcare setting.

The candidate should have an associate degree or equivalent experience, with 2+ years in a related role, and be prepared for on-call rotations and travel as needed. The position offers a competitive compensation and benefits package.

Qualifications

• Education: Associates degree in computer science, information systems, healthcare, business or minimum of 2 years may be considered in lieu of degree.
• Experience: Minimum of 2 years of related experience.
• Licensure, Certification, and/or Registration: Obtains and maintains a minimum of 2 vendor and/or industry certifications/proficiencies as determined by management following a primary Epic support application proficiency path. Must maintain a certification/proficiency in an applicable Epic module.
• Other Minimum Qualifications: Must be a self-initiated team player able to work under minimal supervision, with strong organizational, problem-solving, and analytical skills. Must be able to work both independently and in a team setting. Must facilitate a positive and collaborative work environment. Must be flexible and capable of prioritizing multiple projects and meeting deadlines. Effective communication skills (oral, written, and presentation). Ability to collaborate with others, including clients and vendors. Must demonstrate dependability, accountability, adherence to documentation and departmental processes, appropriate escalation, awareness of clinical and compliance impacts, adaptability, continuous learning, and respect for confidential information. Must be able to work in a matrixed environment and understand bimodal work principles.

Responsibilities

• The Application Analyst II, Epic performs Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems.
• Provides application support, troubleshooting, training, and reporting.
• May also support integrated third-party applications.
• Serves as a liaison between TSG groups, clients, and vendors.
• The Application Analyst II, Epic Cadence/SER Conducts foundational to intermediate analysis of Epic application design, including planning implementations and optimizing application use.
• Resolves issues with minimal to moderate supervision, tracks issues, and provides updates to peers, leadership, and clients.
• Manages assigned tasks and supports project work, meeting established deadlines.
• Participates in requirements gathering and assists in design sessions with guidance.
• Analyzes client business needs with direction from senior analysts.
• Develops documentation and reference materials for supported applications and related technologies.
• Develops working knowledge of assigned Epic module(s) and their integration with other systems.
• Adheres to application change management processes, including documentation, communication, and support activities.
• Tracks work effort, including time, tasks, incidents, and enhancements, and communicates status in a timely manner.
• Participates in an on-call rotation, including evenings, weekends, and holidays.
• Supports a positive and collaborative work environment and adheres to departmental standards.

Skills

Analytical skills

Communication

Education

Associate degree in computer science or related field

Job description

Carilion Clinic is seeking an Epic Application Analyst II for Cadence/SER to design, implement, and support Epic applications. The role involves requirements gathering, configuration, testing, and collaborating with clients and vendors in a healthcare setting.

The candidate should have an associate degree or equivalent experience, with 2+ years in a related role, and be prepared for on-call rotations and travel as needed. The position offers a competitive compensation and benefits package.