EPIC APPLICATION ANALYST II, Cadence/SER

CP07 Carilion Services Inc; Virginia (IL); Hybrid; USD 77,000 - 115,000; Full time

Job summary

Carilion Clinic is seeking an Epic Application Analyst II for Cadence/SER to design, implement, and support Epic applications. The role involves requirements gathering, configuration, testing, and collaborating with clients and vendors in a healthcare setting.

The candidate should have an associate degree or equivalent experience, with 2+ years in a related role, and be prepared for on-call rotations and travel as needed. The position offers a competitive compensation and benefits package.

Qualifications

• Education: Associates degree in computer science, information systems, healthcare, business or minimum of 2 years may be considered in lieu of degree.
• Experience: Minimum of 2 years of related experience.
• Licensure, Certification, and/or Registration: Obtains and maintains a minimum of 2 vendor and/or industry certifications/proficiencies as determined by management following a primary Epic support application proficiency path. Must maintain a certification/proficiency in an applicable Epic module.
• Other Minimum Qualifications: Must be a self-initiated team player able to work under minimal supervision, with strong organizational, problem-solving, and analytical skills. Must be able to work both independently and in a team setting. Must facilitate a positive and collaborative work environment. Must be flexible and capable of prioritizing multiple projects and meeting deadlines. Effective communication skills (oral, written, and presentation). Ability to collaborate with others, including clients and vendors. Must demonstrate dependability, accountability, adherence to documentation and departmental processes, appropriate escalation, awareness of clinical and compliance impacts, adaptability, continuous learning, and respect for confidential information. Must be able to work in a matrixed environment and understand bimodal work principles.

Responsibilities

• The Application Analyst II, Epic performs Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems.
• Provides application support, troubleshooting, training, and reporting.
• May also support integrated third-party applications.
• Serves as a liaison between TSG groups, clients, and vendors.
• The Application Analyst II, Epic Cadence/SER Conducts foundational to intermediate analysis of Epic application design, including planning implementations and optimizing application use.
• Resolves issues with minimal to moderate supervision, tracks issues, and provides updates to peers, leadership, and clients.
• Manages assigned tasks and supports project work, meeting established deadlines.
• Participates in requirements gathering and assists in design sessions with guidance.
• Analyzes client business needs with direction from senior analysts.
• Develops documentation and reference materials for supported applications and related technologies.
• Develops working knowledge of assigned Epic module(s) and their integration with other systems.
• Adheres to application change management processes, including documentation, communication, and support activities.
• Tracks work effort, including time, tasks, incidents, and enhancements, and communicates status in a timely manner.
• Participates in an on-call rotation, including evenings, weekends, and holidays.
• Supports a positive and collaborative work environment and adheres to departmental standards.

Skills

Analytical skills

Communication

Education

Associate degree in computer science or related field

Job description

Employment Status and Schedule

Full time Shift: Day (United States of America) Facility: Remote - VA Requisition Number: R162068

Role: EPIC APPLICATION ANALYST II, Cadence/SER (Open)

How You’ll Help Transform Healthcare: An onsite schedule is preferred. However, candidates residing in the following states may be considered for a remote and/or hybrid schedule: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia

Job Responsibilities

The Application Analyst II, Epic performs Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems.

Provides application support, troubleshooting, training, and reporting.

May also support integrated third-party applications.

Serves as a liaison between TSG groups, clients, and vendors.

The Application Analyst II, Epic Cadence/SER Conducts foundational to intermediate analysis of Epic application design, including planning implementations and optimizing application use.

Resolves issues with minimal to moderate supervision, tracks issues, and provides updates to peers, leadership, and clients.

Manages assigned tasks and supports project work, meeting established deadlines.

Participates in requirements gathering and assists in design sessions with guidance.

Analyzes client business needs with direction from senior analysts.

Develops documentation and reference materials for supported applications and related technologies.

Develops working knowledge of assigned Epic module(s) and their integration with other systems.

Adheres to application change management processes, including documentation, communication, and support activities.

Tracks work effort, including time, tasks, incidents, and enhancements, and communicates status in a timely manner.

Participates in an on-call rotation, including evenings, weekends, and holidays.

Supports a positive and collaborative work environment and adheres to departmental standards.

What We Require

Education: Associates degree in computer science, information systems, healthcare, business or minimum of 2 years may be considered in lieu of degree.

Experience: Minimum of 2 years of related experience.

Licensure, Certification, and/or Registration: Obtains and maintains a minimum of 2 vendor and/or industry certifications/proficiencies as determined by management following a primary Epic support application proficiency path. Must maintain a certification/proficiency in an applicable Epic module.

Other Minimum Qualifications: Must be a self-initiated team player able to work under minimal supervision, with strong organizational, problem-solving, and analytical skills. Must be able to work both independently and in a team setting. Must facilitate a positive and collaborative work environment. Must be flexible and capable of prioritizing multiple projects and meeting deadlines. Effective communication skills (oral, written, and presentation). Ability to collaborate with others, including clients and vendors. Must demonstrate dependability, accountability, adherence to documentation and departmental processes, appropriate escalation, awareness of clinical and compliance impacts, adaptability, continuous learning, and respect for confidential information. Must be able to work in a matrixed environment and understand bimodal work principles.

Primary work schedule is Monday–Friday during standard business hours; role requires flexibility beyond standard hours, including participation in an after-hours on-call rotation and occasional travel. This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Compensation

Compensation Range: $76,689.60 - $115,044.80 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Equal Opportunity

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.

Carilion is a Drug‑Free Workplace.

For more information on E‑Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well‑being

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

In our workplace, we're devoted to the success of our employees. No matter where you are in your career, we will help you continue to learn, grow, and share your knowledge with others.

Company Culture

Join an organization where innovation happens, collaboration is expected and ideas are valued. A not‑for‑profit, mission‑driven health system built on progress and partnerships. A courageous team that is always learning, fully dedicated, and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, and multi‑specialty physician practices spanning southwestern Virginia.

Join us and begin your career in a place where every day is a new adventure of creating the future of health care.