Epic Application Analyst I - Entry-Level Healthcare IT

NORTH EAST MEDICAL SERVICES; Daly City (CA); On-site; USD 89,000 - 101,000; Full time

Benefits offered by this job

Free medical insurance

Dental insurance

Vision insurance

401(k) with company contribution

Job summary

NORTH EAST MEDICAL SERVICES in Daly City, CA seeks an entry-level Epic Application Analyst to implement, configure, and support Epic Systems software to improve patient care and operations.

You will collaborate with clinicians, IT, and administrators; responsibilities include deployment, end-user training, documentation, testing, and after-hours rotations; BA/BS or 2 years healthcare experience required; Epic certification preferred or must obtain within 6 months.

Qualifications

• BA/BS required or 2 years of relevant work experience in healthcare maybe substituted.
• Preferred Epic Systems certification in one or more modules or must obtain within 6 months of hire.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of Microsoft Office (Word, Excel, Power point, Outlook).
• Ability to work on rotational after hours and Saturdays as needed.
• Knowledge of Agile methodology (JIRA) ticketing system (preferred).
• Previous experience with healthcare IT systems or Epic applications (preferred).

Responsibilities

• Assist in the implementation and configuration of Epic software modules.
• Work with project teams to understand business requirements and translate them into system configurations.
• Collaborate with other IT professionals to ensure integration with existing systems.
• Provide first-level support for end-users experiencing issues with Epic applications.
• Investigate and troubleshoot reported problems, identifying root causes and implementing solutions.
• Work with vendors and internal teams to resolve complex technical issues.
• Conduct training materials for end-users on the proper use of Epic applications.
• Create and update documentation related to system configurations, processes, and troubleshooting procedures.
• Participate in testing activities, including system upgrades, patches, and enhancements.
• Ensure the quality and reliability of Epic applications by conducting thorough testing.
• Collaborate with cross-functional teams, including clinicians, administrators, and IT professionals.
• Communicate effectively with stakeholders to gather requirements and provide updates on project statuses.

Skills

Analytical thinking

Communication skills

Problem solving

Agile (JIRA) familiarity

Education

BA/BS or 2 years healthcare experience

Epic certification (preferred or must obtain in 6 months)

Tools

Microsoft Office

JIRA

Epic modules configurations

Job description

NORTH EAST MEDICAL SERVICES in Daly City, CA seeks an entry-level Epic Application Analyst to implement, configure, and support Epic Systems software to improve patient care and operations.

You will collaborate with clinicians, IT, and administrators; responsibilities include deployment, end-user training, documentation, testing, and after-hours rotations; BA/BS or 2 years healthcare experience required; Epic certification preferred or must obtain within 6 months.