Epic Application Analyst - ClinDoc/Stork

saintfrancis; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

Saint Francis is seeking an Epic Analyst to design, configure, test, and support ClinDoc and Stork clinical applications. You will translate care-team workflows into system improvements while collaborating with healthcare staff and technical teams.

This full-time role is based in a virtual office in Oklahoma with travel to training and remote sites as needed. Strong communication and independent work are essential to succeed in this position.

Qualifications

• At least one year of related experience; Epic operational experience is preferred.
• Ability to earn and maintain Epic certification for the assigned module.
• High school diploma or GED; a bachelor’s degree is preferred.
• Basic computer skills and the ability to analyze business and technical problems.
• Strong communication skills, and the ability to work independently and with multidisciplinary teams under tight deadlines.
• Willingness to travel for Epic training and to remote work sites as needed.

Responsibilities

• Learn the application’s workflows and capabilities, then build and validate system changes that support current and future needs.
• Work with interdisciplinary groups to review workflows and plan improvements.
• Investigate complex application issues, assess possible solutions, and recommend alternatives when system limits arise.
• Identify opportunities to improve application functionality and coordinate changes with technical teams, vendors, project partners, and users.
• Provide tier-two support for incidents escalated through the help desk, and keep application documentation current.
• Apply changes through documented processes and provide responsive service to internal and external customers.

Skills

Epic experience

Analytical problem solving

Communication skills

Independent work

Team collaboration

Education

Bachelor's degree

Tools

Epic Certification

Job description

Role overview

This analyst designs, configures, tests, and supports Epic clinical applications, with a focus on ClinDoc and Stork. The work combines understanding care-team workflows with system improvements and operational support, in collaboration with healthcare staff and technical teams.

Responsibilities

• Learn the application’s workflows and capabilities, then build and validate system changes that support current and future needs.
• Work with interdisciplinary groups to review workflows and plan improvements.
• Investigate complex application issues, assess possible solutions, and recommend alternatives when system limits arise.
• Identify opportunities to improve application functionality and coordinate changes with technical teams, vendors, project partners, and users.
• Provide tier-two support for incidents escalated through the help desk, and keep application documentation current.
• Apply changes through documented processes and provide responsive service to internal and external customers.

Requirements

• At least one year of related experience; hands-on Epic operational experience is strongly preferred.
• Ability to earn and maintain Epic certification for the assigned application module.
• High school diploma or GED; a bachelor’s degree is preferred.
• Basic computer skills and the ability to analyze business and technical problems.
• Strong communication skills, and the ability to work independently and with multidisciplinary teams under tight deadlines.
• Willingness to travel for Epic training and to remote work sites as needed.

Benefits and work setup

• The role is full-time, day shift, and based in a virtual office in Oklahoma. It involves frequent collaboration with healthcare professionals, customers, and senior stakeholders; direct patient or customer contact may occur.