Epic Analyst -Resolute Billing

University of Miami Health System; Miami (FL); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Competitive salary

Job summary

The University of Miami Health System is seeking a Full-Time Epic Analyst for Resolute Billing to support end-users, optimize configuration, and drive efficient billing workflows. This role collaborates with stakeholders to implement changes and deliver training materials.

Responsibilities include application support, testing, and on-call participation, with travel to go-lives and leadership meetings as needed. Requires Epic certification and a bachelor’s degree in a relevant field.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 3 years of healthcare IT or related experience.
• Epic certification in relevant area.
• Understanding of patient management processes preferred.
• Strong communication, written and verbal.
• Ability to lead, train and motivate team members.
• Proficiency with Microsoft Office and clinical workflow concepts.

Responsibilities

• Serve as a support contact for end-users and resolve issues.
• Design, develop, implement, and maintain the Epic application.
• Support testing phases and document workflow designs.
• Analyze IT impact on clinical work processes and workflows.

Skills

Communication skills

Interpersonal skills

Problem solving

Training and mentoring

MS Office proficiency

Education

Bachelor’s degree in a relevant field

Tools

Epic software

Job description

The University of Miami Health System, “UHealth”, IT Department has an exciting opportunity for a Full-Time Epic Analyst-Resolute Billing.

The Epic Analyst, Resolute Billing assists Associate Epic Analysts on the team and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The Epic Analyst-HIM facilitates day-to-day application support and resolving application issues and provides day-to-day application support and resolving application issues.

Core Responsibilities:

• Serves as a support contact for application end‑users. Identifies issues and works to resolve them.




• Designs, develops, implements, and maintains the application.




• Supports all phases of testing and document workflow design.




• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.




• Provides day-to-day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly.




• Collaborates with trainers on application changes and new features to develop documentation and training strategies.




• Assists with analyzing the impact of information technology in clinical work processes.




• Participates in on‑call rotations and support.




• Attends and participates in applicable committees.




• Maintains regular communication with team members and participates in weekly project team meetings.




• Reviews the status of projects and issues on an ongoing basis with leadership.




• Becomes knowledgeable about UHealth’s policies, procedures, and business operations.




• Adheres to University and unit‑level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Department Specific Functions:

As an Epic Analyst, Resolute Billing, you will report to the Senior Manager and will be responsible for:

• Providing oversight and leadership to Associate Epic Analysts on the team




• Implementing, building, and modifying the application




• Collaborating with key stakeholders, end‑users, and application team members to optimize the application’s configuration, function, and access




• Providing day‑to‑day application support and resolving application issues




• Travel to the job site during go‑lives, conferences, rounding, and/or senior leadership meetings.

CORE QUALIFICATIONS:

• Bachelor’s degree in relevant field




• Minimum 3 years of relevant experience preferably in healthcare or healthcare‑related organization




• Epic certification in relevant field required.




• Understanding of duplicate patient management processes preferred




• Ability to communicate effectively in both oral and written form.




• Ability to maintain effective interpersonal relationships.




• Ability to recognize, analyze, and solve a variety of problems.




• Ability to lead, motivate, develop and train others.




• Proficiency in computer software (i.e. Microsoft Office).




• Commitment to the University’s core values.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading‑edge patient care powered by the ground‑breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub‑specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff