Epic Analyst-REMOTE

NTT America, Inc.; Bowling Green (KY); Remote; USD 95,000 - 130,000; Full time

Job summary

NTT DATA Services seeks a Business Systems Analysis Senior Specialist to join our Clinical Service Desk team. This role offers remote work from anywhere in the US, with focus on Epic clinical workflows and ongoing support.

You will respond to Epic incidents, manage resolutions to maintain SLAs, mentor staff, and help evolve knowledge management and training content for the team.

Qualifications

• Minimum 5 years Healthcare Systems-Customer Service experience.
• 5+ years of experience with Epic workflows and implementation.
• Experience analyzing quantitative and qualitative data.
• Certification or proficiency in one or more Epic modules.
• Previous team leadership experience.
• Experience in EMR system integration with other clinical systems.

Responsibilities

• Respond to client incidents and requests regarding Epic clinical aspects (workflow issues, errors, user access).
• Proactively manage all incidents and requests and drive resolution to meet SLAs.
• Handle incoming calls and follow account-specific processes.
• Understand latest configurations and changes of Epic.
• Contribute to knowledge management and staff training content.
• Analyze closed incidents to improve the knowledge base.
• Assist and mentor service desk staff.

Skills

Epic clinical workflows

Epic implementation

Customer service

Data analysis

Epic module certification

Team leadership

EMR integration

Job description

Req ID: 381910

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, We are currently seeking a Business Sys. Analysis Senior Specialist to join our Clinical Service Desk team. This position will have the opportunity to work from home / remotely in US.

Role Responsibilities

Respond to client incidents and requests regarding the clinical aspects of the Epic suite. (may include, but are not limited to, workflow issues, application errors, user access, etc.) Proactively manage all assigned and unassigned incidents and requests. Drive resolution to maintain our account SLAs (Service Level Agreement). Handle incoming calls and follow account-specific processes. Understand the latest configurations and changes of Epic. Participate in the development of knowledge management and training content for our staff. Analyze closed incidents to continuously improve and expand the knowledge base. Assist and mentor service desk staff.

Preferred Skills:

Experienced in Epic clinical workflows and functionality with 5+ years of clinical care delivery.

5+ years of experience in Epic implementation, build and support.

Demonstrates a service philosophy in all interactions with clinicians and colleagues.

Have experience in analyzing quantitative and qualitative data.

Certification or Proficiency in one or more Epic modules.

Previous team leadership experience.

Experience in EMR system integration with other clinical systems.

Basic Qualifications

Minimum 5 years Healthcare Systems-Customer Service experience

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities,225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email [e-mail] for assistance.

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