Epic Analyst-REMOTE

NTT DATA, Inc.; Bowling Green, Northern (KY, KY); Hybrid; USD 79,000 - 164,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Flexible spending account

Employee assistance

Health savings account

Job summary

NTT DATA Services is seeking a seasoned healthcare IT professional to support Epic clinical workflows, implementations, and ongoing care delivery. You will respond to incidents, manage requests, and ensure SLA adherence while mentoring staff and contributing to knowledge management.

The role emphasizes strong data analysis, cross-functional collaboration, and expertise in EMR integration with clinical systems, enabling improved patient outcomes across healthcare clients.

Qualifications

• Minimum 5 years in Healthcare Systems-Customer Service.
• Experience with Epic modules and configurations.
• Strong data analysis capabilities for quantitative and qualitative data.

Responsibilities

• Respond to client incidents and requests regarding Epic clinical aspects.
• Proactively manage all assigned and unassigned incidents and requests.
• Drive resolution to meet account SLAs and handle calls per processes.
• Understand Epic configurations and participate in knowledge management training.
• Mentor service desk staff and analyze closed incidents to improve knowledge base.

Skills

Epic workflows

Epic implementations

Clinical care delivery

Data analysis

Team leadership

EMR integration

Job description

Role Responsibilities

• Respond to client incidents and requests regarding the clinical aspects of the Epic suite.
• (may include, but are not limited to, workflow issues, application errors, user access, etc.)
• Proactively manage all assigned and unassigned incidents and requests.
• Drive resolution to maintain our account SLAs (Service Level Agreement).
• Handle incoming calls and follow account-specific processes.
• Understand the latest configurations and changes of Epic.
• Participate in the development of knowledge management and training content for our staff.
• Analyze closed incidents to continuously improve and expand the knowledge base.
• Assist and mentor service desk staff.

Preferred Skills:

Experienced in Epic clinical workflows and functionality with 5+ years of clinical care delivery.

5+ years of experience in Epic implementation, build and support.

Demonstrates a service philosophy in all interactions with clinicians and colleagues.

Have experience in analyzing quantitative and qualitative data.

Certification or Proficiency in one or more Epic modules.

Previous team leadership experience.

Experience in EMR system integration with other clinical systems.

Basic Qualifications

Minimum 5 years Healthcare Systems-Customer Service experience

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities,225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $78,948-$164,476. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

• This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visithttps://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services willmakeaccommodations for eligible applicants on a case-by-case basis. Please email [e-mail] for assistance.

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