Epic Analyst - Prelude/Grand Central/Referral/Cadence

Oklahoma Children's Hospital OU Health; Oklahoma; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Oklahoma Children's Hospital OU Health is seeking an Epic Analyst to support Prelude/Grand Central/Referral/Cadence implementations. Remote work is possible within participating states, with full-time commitment expected.

Level I–III roles vary by education and experience; certification in Epic applications is required within defined timeframes. The team values analytical, collaborative problem-solving and healthcare workflow expertise.

Qualifications

• Bachelor's degree required. Epic certification required within three months of class completion or six months of hire.
• Level II requires Bachelor's degree and 3–5 years of IT/healthcare experience; Epic certification in specified area; multiple certifications preferred.
• Level III requires Bachelor's degree and 5+ years of IT/healthcare experience; multiple Epic implementations preferred; certification in one or more Epic Applications required.

Responsibilities

• Provide day-to-day technical support to end-users, including troubleshooting issues and resolving system errors.
• Perform routine maintenance tasks such as software updates, patches, and upgrades for stability and security.
• Participate in testing and validation activities for system changes and upgrades.
• Assist in configuring and customizing the EHR system to meet workflows.
• Collaborate with IT, clinicians, administrators, and vendors to support EHR initiatives.
• Maintain documentation of configurations, user procedures, and support issues.
• Build strong relationships with nurses, physicians, revenue cycle, health information management, and leadership.

Skills

Analytical thinking

Organizational skills

Verbal communication

Independent work

Team collaboration

Problem solving

Healthcare processes

Healthcare terminology

Education

Bachelor's Degree

Tools

Word

Excel

PowerPoint

Job description

Position Title

Epic Analyst - Prelude/Grand Central/Referral/Cadence

Department

IT Care Delivery Applications

Job Description

This position may be performed remotely from the following locations within the United States of America: Arkansas, Kansas, Missouri, Oklahoma, and Texas. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with OU Health. State locations and specifics are subject to change as our hiring requirements shift. This position may be filled as an EHR Application Analyst I, II, or III depending on individual qualifications including education, experience, and/or certifications.

The EHR Application Analyst I will assist in the development, support and functionality roll out of an Electronic Health Record (EHR) system. The EHR Application Analyst I assists the organization in optimizing their workflow processes through building applications that are tailored to meet the organizations’ needs. Responsible for learning the EHR system’s capabilities and functional use and apply knowledge of Healthcare Business workflows to assist in the implementation of a system that meets process needs.

Essential Responsibilities

• Provide day-to-day technical support to end-users, including troubleshooting issues, answering questions, and resolving system errors to ensure uninterrupted use of the EHR system.
• Perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system.
• Participate in testing and validation activities for system changes, enhancements, and upgrades, following pre-defined change management processes to ensure that new features and configurations meet functional requirements and do not introduce unintended consequences or disruptions.
• Assist in configuring and customizing the EHR system to meet the specific needs and workflows of healthcare providers and organizations implementing operationally approved optimizations.
• Collaborate with cross-functional teams, including IT professionals, clinicians, administrators, and vendors, to support EHR initiatives and projects, and facilitate communication and coordination.
• Maintain accurate documentation of system configurations, user procedures, and support issues, contributing to a knowledge base that facilitates efficient problem-solving and knowledge transfer within the team.
• Builds strong relationships with core customer base (nurses, physicians, revenue cycle, health information management, core team members, etc.) and facility leadership.

General Responsibilities

Performs other duties as assigned.

Preference

Ideal candidate would be certified in Cadence, Prelude, Referrals, and Grand Central.

Minimum Qualifications

• Level I Education: Bachelor's Degree required. Experience: 0 - 3 years of applicable IT or healthcare experience required. License/Certification/Registration Required: Epic certification required within three months of class completion or 6 months of hire.
• Level II Education Requirements: Bachelor's Degree required. Experience Requirements: 3 - 5 years of applicable IT or healthcare experience required. Epic Implementation experience preferred. License(s)/Certification(s)/Registration(s) Required: Epic certification in specified area required. Multiple Epic certifications preferred.
• Level III Education Requirements Bachelor’s degree required. Experience Requirements 5 or more years of applicable IT or healthcare experience required. Multiple Epic implementation experience preferred. License/Certification/Registration Requirements: Certification in 1 or more Epic Applications is required.

Knowledge, Skills and Abilities Required

• Analytical, organization, and verbal communication skills.
• Ability to work independently and within teams.
• Ability to solve problems and understand customer needs.
• Understanding of healthcare business process and technology.
• Understanding of healthcare workflows and terminology.
• Strong desktop tool usage including Word, Excel, and PowerPoint.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions.

Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.