Epic Analyst II - Beaker AP

OU Health; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

PTO

401(k)

Medical and dental plans

Job summary

OU Health seeks an Epic Analyst II – Beaker AP to support EHR system enhancements and functionality. This role involves troubleshooting technical issues, training users, and documenting processes. The position is open to candidates in Arkansas, Kansas, Missouri, Oklahoma, and Texas.

Candidates should have a Bachelor's degree and 3-5 years in IT or healthcare, with Epic certification required. OU Health offers a competitive benefits package, fostering a supportive work environment.

Qualifications

• 3 - 5 years of applicable IT or healthcare experience required.
• Epic 'Beaker' certification or accreditation required.
• Strong understanding of healthcare business process and technology.

Responsibilities

• Serve as the primary point of contact for complex technical issues.
• Provide day-to-day technical support to end-users.
• Coordinate testing and validation activities for system changes.

Skills

Analytical skills

Organizational skills

Verbal communication skills

Problem-solving skills

Knowledge of healthcare workflows

Proficiency with Word, Excel, PowerPoint

Education

Bachelor's Degree

Job description

Epic Analyst II – Beaker AP

Position Title: Epic Analyst II – Beaker AP

Department: IT Care Delivery Applications

This position may be performed remotely from the following locations within the United States of America:

Arkansas, Kansas, Missouri, Oklahoma, and Texas. Please only apply if you live and work full‑time in one of the states listed above or plan to relocate to one of these states before starting your employment with OU Health.

State locations and specifics are subject to change as our hiring requirements shift.

This position may be filled as an EHR Application Analyst II or III depending on individual qualifications including education, experience, and/or certifications.

The EHR Application Analyst II will advise in the development, support and functionality roll out of an Electronic Health Record (EHR) system. The EHR Application Analyst II advises IT team members and assists the organization in optimizing their workflow processes through building applications that are tailored to meet the organizations’ needs. Responsible for learning the EHR system's capabilities and functional use and apply knowledge of Healthcare Business workflows to advise in the implementation of a system that meets process needs.

Essential Responsibilities

• Serve as a primary point of contact for resolving complex technical issues and system errors, utilizing advanced troubleshooting techniques and problem‑solving skills to ensure timely resolution and minimal disruption to patient care.

• Provide day‑to‑day technical support to end‑users, including troubleshooting issues, answering questions, and resolving system errors to ensure uninterrupted use of the EHR system.

• Provide guidance to other team members for and perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system.

• Provide guidance in and assist in coordinating testing and validation activities for system changes, enhancements, and upgrades, following pre‑defined change management processes to ensure that new features and configurations meet functional requirements and do not introduce unintended consequences or disruptions.

• Lead efforts to optimize the performance and usability of the EHR system, leveraging deep knowledge of system functionalities and user workflows to identify opportunities for improvement and efficiency gains.

• Coordinate collaborative efforts with cross‑functional teams, including IT professionals, clinicians, administrators, and vendors, to support EHR initiatives and projects, and facilitate communication and coordination.

• Maintain comprehensive documentation of system configurations, processes, and procedures, and establish knowledge‑sharing practices to ensure the availability and accessibility of critical information within the team.

• Provide training and mentorship to junior analysts and end‑users, sharing knowledge and best practices to enhance team capabilities and promote continuous learning and professional development within the organization.

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications

• Education Requirements: Bachelor's Degree required.

• Experience Requirements: 3 - 5 years of applicable IT or healthcare experience required. Epic Implementation experience preferred.

• License(s)/Certification(s)/Registration(s) Required: Epic 'Beaker' certification or accreditation required. Multiple Epic certifications preferred.

• Knowledge/Skills/Abilities Required: Excellent analytical, organization, and verbal communication skills; Ability to work independently and within teams; Ability to solve complex problems and understand customer needs; Strong understanding of healthcare business process and technology; Strong understanding of healthcare workflows and terminology; Possesses cross‑application integration knowledge; Strong desktop tool usage including Word, Excel, and PowerPoint.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.