Ambulatory Access Coordinator

OU Medicine; Oklahoma City (OK); On-site; USD 48,000 - 62,000; Full time

Job summary

OU Health in Oklahoma City seeks an Ambulatory Access Coordinator to support ambulatory leadership with project planning, tracking, and timely communications. You will align outcomes with operational goals to improve patient access.

The role emphasizes collaboration across clinics, data analytics, and process improvements. Requirements include a bachelor's degree and 0-3 years of healthcare experience, with 2+ years preferred.

Qualifications

• Bachelor's degree required.
• 0-3 years experience in professional healthcare or consulting; 2+ years preferred.
• Strong communication, problem solving, and project management abilities.

Responsibilities

• Manage projects to meet financial, quality, service, and operational goals.
• Train staff to ensure best practices across clinic locations.
• Ensure resources and data/tools are available to teams.
• Monitor timelines and ensure timely delivery of initiatives.
• Support 3-6 process improvement efforts annually.
• Provide risk tracking and progress summaries to senior leadership.
• Run reports and analyze dashboards for improvement opportunities.
• Maintain effective communication with executives, physicians, and leadership.

Skills

Verbal communication

Written communication

Problem solving

Project management

Process improvement

Multi-project management

Microsoft Office

Education

Bachelor's degree

Job description

Position Title: Ambulatory Access Coordinator Department: OUHP Clinic Administration Job Description: General Description: Provides project management support to ambulatory leadership ensuring appropriate and timely communications, developing project plans and milestones, and ensuring successful outcomes. May oversee assigned project staff and/or operational programs. Aligns project outcomes to achieve operational goals and increase patient access.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Project Management - Effectively manages a variety of projects to ensure financial, quality, service, and operational goals are achieved.
• Employee Development - Responsible for training staff to ensure best practices are implemented across all clinic locations and they have the knowledge needed to successfully run their day to day.
• Resource Management - Ensures that the department has the infrastructure and resources required to perform its role effectively and efficiently (i.e. data, tools, subject matter experts, etc.).
• Time Management - Monitors department time lines to ensure resources are available and applied appropriately to achieve desired performance goals in a timely manner.
• Process Improvement - Provides support to 3 - 6 process improvement efforts annually, which are expected to dramatically improve operating performance. May provide best practice examples from other healthcare organizations or industries.
• Assessment - Provides active tracking tools and risk management summaries for all projects designated by senior leadership and summarizes individual projects progress and risks to senior leadership either bi-weekly or monthly.
• Analytics – Able to run reports, analyze dashboards and reports to look for improvement opportunities, and create basic business cases
• Personal Development - Keeps abreast of recent trends and developments in process innovation and project management in the healthcare field as well as in related industries.
• Communication - Maintains effective internal and external communication regarding the process innovation and project management efforts, while providing timely information to executives, senior management and physicians throughout the system and the State. Provides consultative, coaching, or mentoring services to leadership, department staff, and outside entities as appropriate.
• Outreach - Participates in meetings and on committees and represents the department in community outreach efforts.
• Oversees the development and implementation of communication plans, both internal and external to OU Health As Needed.
• Performs various duties as needed to successfully fulfill the function of the position.

General Responsibilities

• Appointment reminder system Epic EHR optimization within clinics Projects that improve patient facing access issues Projects that improve back office patient access issues Performs other duties as assigned Phone access for patients Minimum

Minimum Qualifications

Education: Bachelors degree required.

Experience: 0-3 years of experience required. 2 or more years of experience in a professional healthcare and/or healthcare consulting including some experience managing/leading multiple projects preferred.

License(s)/Certification(s)/Registration(s) Required: None required.

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills, presentation and facilitation skills
• Proven ability to solve complex problems effectively and manage multiple high priority deliverables
• Excellent problem solving and project management skills
• Process improvement background is preferred
• Ability to manage multiple programs/projects at once
• Proficient with the use of Microsoft Office tools

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family. OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions.

Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.