Epic Analyst, MyChart

University of Miami; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami Health System (UHealth) IT Department seeks a Full-Time Epic Analyst for MyChart to join a collaborative team. You will assist Associate Epic Analysts, optimize configuration and access, and support end-user needs across the clinical workflow.

Core duties include issue identification, design and implementation of Epic MyChart configurations, testing support, and cross-functional collaboration with trainers and leadership.

Qualifications

• Bachelor's degree required or equivalent
• Epic MyChart Certification required
• Minimum 3 years of relevant experience
• Strong written and verbal communication
• Ability to lead, train, and motivate others

Responsibilities

• Serve as a support contact for end-users
• Identify and resolve issues in a timely manner
• Design, implement, and maintain Epic MyChart configuration
• Support testing and document workflow designs
• Analyze IT impact on clinical work processes
• Provide day-to-day application support and manage service tickets
• Collaborate with trainers on changes and new features
• Participate in on-call rotations and project meetings

Skills

Communication skills

Interpersonal skills

Problem solving

Leadership

Education

Bachelor's degree in a relevant field

Tools

Epic MyChart Certification

Job description

The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full‑time Epic Analyst, MyChart.

The Epic Analyst 2 assists Associate Epic Analysts on the team and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.

Core Responsibilities

• Serves as a support contact for application end‑users.
• Identifies issues and works to resolve them.
• Designs, develops, implements, and maintains the application.
• Supports all phases of testing and document workflow design.
• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
• Provides day‑to‑day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly.
• Collaborates with trainers on application changes and new features to develop documentation and training strategies.
• Assists with analyzing the impact of information technology in clinical work processes.
• Participates in on-call rotations and support.
• Attends and participates in applicable committees.
• Maintains regular communication with team members and participates in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Becomes knowledgeable about UHealth’s policies, procedures, and business operations.
• Adheres to University and unit‑level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all‑inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• Bachelor’s degree in relevant field
• Epic MyChart Certification
• Minimum 3 years of relevant experience
• Ability to communicate effectively in both oral and written form.
• Ability to maintain effective interpersonal relationships.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to lead, motivate, develop and train others.
• Proficiency in computer software (i.e. Microsoft Office).
• Commitment to the University’s core values.
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

The University of Miami Health System, South Florida’s only university-based health system, provides leading‑edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub‑specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.