Clinical Informaticist 3 (Lead)

University of Miami; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Paid time off

Job summary

The University of Miami Health System (UHealth) seeks an experienced Informatics Specialist to lead the deployment, support, and optimization of clinical applications, including Epic modules. You will develop end-user training and participate in validation, testing, and change management to ensure high-quality care delivery.

Responsibilities include overseeing software upgrades, coordinating workflows, maintaining data integrity, and mentoring staff across departments while adhering to UHealth

Qualifications

• Bachelor’s degree required; Nursing degree preferred.
• Minimum 5 years in clinical operations or healthcare IT.
• Epic certification in at least one core clinical application.
• Lean Certification.
• Excellent interpersonal, oral and written communication skills.
• Experience leading module implementations.

Responsibilities

• Lead management of clinical applications including troubleshooting and resolving complex issues.
• Develop end-user documentation and training materials.
• Oversee operational workflow validation, including detailed requirements gathering and user acceptance.
• Lead software upgrades and testing processes, including the creation and validation of detailed test plans.
• Coordinates and oversees software updates and changes, ensuring thorough testing and reporting of results.
• Ensures data accuracy and regulatory compliance through regular checks and audits.
• Develops and implements strategies to address change impacts and resistance, collaborating with key stakeholders.
• Leads the design, development, and implementation of system enhancements and new features.
• Manages database conversions and performs in-depth system analysis.
• Conducts advanced training sessions for users on complex applications and solutions.
• Handles SLA breaches and works with customers to resolve issues and ensure service quality.
• Leads and manages major projects related to system improvements and enhancements.

Skills

Interpersonal communication

Project management

Change management

Training & mentoring

Microsoft Office Suite

Education

Bachelor’s degree

Master’s in nursing preferred

Informatics Certificate

Epic Certification in core clinical app

Tools

Epic

Visio

Excel

PowerPoint

Job description

Core Responsibilities:

• Leads the management and support of clinical applications, including troubleshooting and resolving complex issues.
• Develops and refines end-user documentation and training materials.
• Oversees operational workflow validation, including detailed requirements gathering and user acceptance.
• Leads software upgrades and testing processes, including the creation and validation of detailed test plans.
• Coordinates and oversees software updates and changes, ensuring thorough testing and reporting of results.
• Ensures data accuracy and regulatory compliance through regular checks and audits.
• Develops and implements strategies to address change impacts and resistance, collaborating with key stakeholders.
• Leads the design, development, and implementation of system enhancements and new features.
• Manages database conversions and performs in-depth system analysis.
• Conducts advanced training sessions for users on complex applications and solutions.
• Handles SLA breaches and works with customers to resolve issues and ensure service quality.
• Leads and manages major projects related to system improvements and enhancements.
• Adheres to UHealth IT standards.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

Optimize / streamline workflows for Future State: process driven technology and work to reduce system and process variability by harmonizing workflows - Informaticist role on implementations and upgrades: focusing on workflow design, validation testing / user acceptance testing, end user readiness (change management, training, policy, roles) and end user adoption When encountering established systems this role will review (document where needed) current state workflows and workstreams, identify opportunities to streamline and harmonize system-wide workflows acting as an advocate for physician’s needs. Perform analysis of new releases and determine how they will impact clinical workflow; participate or facilitate sessions with end users to prioritize and confirm changes that will be implemented as part of the release. Collaborate with trainers on system changes and new features to develop documentation and training strategies.

Issue Identification / Analysis and Facilitation to Resolution

Addressing end user problems and challenges with the UChart systems which may include software, hardware, or network difficulties. Documenting and routing these issues to the correct UHIT team and facilitate resolution and communication to stakeholder.

Rounding

Perform periodic rounding to identify clinician issues throughout the health system. Partner with appropriate IT teams to develop and implement an issue resolution plan. This may include opening and tracking IT tickets and working with UChart analysts through resolution.

Travel throughout UHealth System to provide support as determined by any Go Live schedule.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in relevant field, Master’s in nursing preferred
• Minimum 5 years' experience preferably in clinical operations, Hospital IT or Healthcare vendor
• Experience participating as a team lead on at least (1) implementation of a module or system, preferably Epic.
• Proficiency in metrics/ outcomes development: baseline capture, documentation of proposed metrics; methods to capture / measure and monitor
• Vendor / Consulting Experience perferred
• Nursing Licensure or other professional licensures
• Informatics Certificate
• Epic Certification in at least one core clinical application
• Lean Certification
• Excellent interpersonal, oral and written communication skills.
• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.
• Knowledge of state-of-the art technology.
• Experience with major systems development and implementation.
• Demonstrated knowledge of project management and control.
• Ability to communicate ideas and provide solutions.
• Ability to effectively work with people in other departments and/or outside of the enterprise.
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean.

Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.

Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.

We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.

Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.