Epic Analyst IV - Blood Bank

UAB Medicine; Birmingham (AL); On-site; USD 97,000 - 157,000; Full time

Job summary

UAB Medicine in Birmingham, AL, is seeking an experienced Health IT Analyst to participate in the analysis, design, implementation, and ongoing support of software critical to healthcare operations including Epic. You will maintain positive stakeholder relationships, optimize performance, and stay current with new developments while providing on-call system support.

The role emphasizes Epic integration projects, interface testing, and collaboration with Blood Bank, Laboratory, clinical teams,

Qualifications

• Bachelor's degree in Information Technology or a related field and eight (8) years of healthcare application support experience required.
• Epic certification in area of support or certification obtained within 12 weeks of completing Epic training with no more than two testing attempts required.

Responsibilities

• Provide day-to-day application support for SafeTrace Blood Bank and associated integrations with Epic.
• Support interfaces and workflows between SafeTrace, Epic, laboratory systems, medical devices, and other downstream or upstream systems.
• Troubleshoot application, interface, connectivity, and workflow issues and coordinate resolution with internal technical teams and vendors.
• Monitor interfaces and identify failed, delayed, or incomplete transactions.
• Work closely with Blood Bank, Laboratory, clinical teams, and IT staff to understand workflow requirements and resolve system issues.
• Participate in SafeTrace and Epic integration implementations, upgrades, patches, enhancements, and optimization initiatives.
• Coordinate and perform application and interface testing, including functional, integration, regression, and user acceptance testing.
• Validate that orders, patient information, results, blood product information, and other applicable data are transmitted accurately between integrated systems.
• Develop and maintain test scripts, support procedures, workflow documentation, downtime procedures, and troubleshooting guides.
• Participate in change management processes and ensure appropriate testing and documentation are completed before production changes.
• Coordinate with vendors and internal teams during troubleshooting, maintenance, upgrades, and system changes.
• Assist with root-cause analysis of application and integration incidents.
• Support system access and security processes in accordance with organizational policies.

Skills

Healthcare application support

Epic experience

Stakeholder communication

Education

Bachelor's degree in Information Technology or related field

Tools

Epic software

Job description

Position Overview

Pay range: $96,730 - $157,190 / year

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Highlights

UAB Health System is continuing to transition to Epic as our new electronic health record (EHR) platform across the organization. We have new opportunities available for you to join our Health System Information Services (HSIS) team, where you'll work with more than 400 professionals committed to keeping UAB Medicine's IT systems and infrastructure secure and running smoothly to deliver quality patient care and support our business operations. Ideal candidates have previous Epic experience and certifications. If you aren't certified, certification must be obtained within 12 weeks of completing the required Epic training (November 2026) with no more than two testing attempts.

Job Description

To participate in the analysis, design, implementation, and ongoing support of software critical to healthcare operation including support of Epic. To maintain positive relationships with stakeholders. To optimize performance to ensure the system effectively supports healthcare operations. To stay current on technological advancements and adapts to new developments. To provide ongoing system support through on-call duties, monitoring, and maintenance.

Key Responsibilities:

• Provide day-to-day application support for SafeTrace Blood Bank and associated integrations with Epic.
• Support interfaces and workflows between SafeTrace, Epic, laboratory systems, medical devices, and other downstream or upstream systems.
• Troubleshoot application, interface, connectivity, and workflow issues and coordinate resolution with internal technical teams and vendors.
• Monitor interfaces and identify failed, delayed, or incomplete transactions.
• Work closely with Blood Bank, Laboratory, clinical teams, and IT staff to understand workflow requirements and resolve system issues.
• Participate in SafeTrace and Epic integration implementations, upgrades, patches, enhancements, and optimization initiatives.
• Coordinate and perform application and interface testing, including functional, integration, regression, and user acceptance testing.
• Validate that orders, patient information, results, blood product information, and other applicable data are transmitted accurately between integrated systems.
• Develop and maintain test scripts, support procedures, workflow documentation, downtime procedures, and troubleshooting guides.
• Participate in change management processes and ensure appropriate testing and documentation are completed before production changes.
• Coordinate with vendors and internal teams during troubleshooting, maintenance, upgrades, and system changes.
• Assist with root-cause analysis of application and integration incidents.
• Support system access and security processes in accordance with organizational policies.

Qualifications

Bachelor's degree in Information Technology or a related field and eight (8) years of healthcare application support experience required. Work experience may substitute for education requirement.

Epic certification in area of support or certification obtained within 12 weeks of completing Epic training with no more than two (2) testing attempts required.

Why Work at UAB Medicine

We are UAB Medicine, Alabama's largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year - from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital - ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state's first ACS-verified Level I adult trauma center and only Magnet-designated hospital - along with UAB Hospital-Callahan Eye and five UAB St. Vincent's hospitals serving central Alabama.