Epic Analyst III -Bridges

UAB Medicine; Birmingham, Northern (AL, KY); Hybrid; USD 86,000 - 139,000; Full time

Job summary

UAB Medicine is seeking a skilled HSIS analyst to participate in analysis, design, implementation, and ongoing support of Epic-based healthcare software. You will collaborate with stakeholders to optimize workflows, maintain performance, and ensure HIPAA compliance across systems.

Ideal candidates hold Epic experience or certification and can obtain additional certifications within 12 weeks. The role includes on-call duties and a strong emphasis on interfacing engines like Rhapsody and Bridges.

Qualifications

• Bachelor's degree in Information Technology or related field plus healthcare app support experience.
• Epic certification or certification within 12 weeks of Epic training completion.
• Strong knowledge of HL7, FHIR, X12 interfaces and HIPAA compliance.

Responsibilities

• Lead analysis, design, implementation and ongoing support of Epic-related software.
• Gather requirements for clinical workflows and ensure high availability.
• Provide on-call user support and maintain system documentation.
• Coordinate change control, testing, and deployment of planned changes.
• Ensure security and regulatory compliance across Epic systems.
• Develop interfaces and data mappings between core clinical, registration, and financial apps.

Skills

Epic Bridges

Rhapsody

HL7 interfaces

SQL databases

On-call support

Education

Bachelor's degree in Information Technology

Tools

Toad

SQL Plus

Unix/Linux

Job description

Position Overview

Pay range: $85,600 - $139,100 / year

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Highlights

UAB Health System is continuing to transition to Epic as our new electronic health record (EHR) platform across the organization. We have new opportunities available for you to join our Health System Information Services (HSIS) team, where you'll work with more than 400 professionals committed to keeping UAB Medicine’s IT systems and infrastructure secure and running smoothly to deliver quality patient care and support our business operations. Ideal candidates have previous Epic experience and certifications. If you aren’t certified, certification must be obtained within 12 weeks of completing the required Epic training (November 2026) with no more than two testing attempts.

Job Description

To participate in the analysis, design, implementation, and ongoing support of software critical to healthcare operations. To maintain positive relationships with stakeholders. To optimize performance to ensure the system effectively supports healthcare operations. To stay current on technological advancements and adapts to new developments. To provide ongoing system support through on-call duties, monitoring, and maintenance.

Key Duties & Responsibilities

1. Leads the identification and evaluation of business needs and gathering of requirements for clinical workflows. Partners with others in support of healthcare operations to accomplish team goals.

2. Provides advanced troubleshooting skills, visualizations and documentation to analyze and monitor current clinical system functionality as well as evaluate new request of Epic functionality.

3. Leads multiple projects of varying complexity and guides their peers in the groups/teams they are a part of to follow change control processes to develop, build, test, and implement planned changes with associated technical and functional documentation of Epic systems.

4. Defines system performance criteria and demonstrates extensive knowledge of common industry concepts and practices while guiding the operational practices of clinical applications, mitigating risk related to system operations of Epic systems.

5. Guides the investigation of systems enhancements and corrections as well as technical best practices related to Epic system operations.

6. Assumes on-call duties as needed to provide user support per the established framework. Develops the procedures and processes to establish a collaborative user support framework which addresses hardware, software, and process issues at all times (24/7). Exhibits excellent customer service and problem-solving skills

7. Leads multiple projects of varying complexity and guides their peers in the groups/teams they are a part of to follow change control processes to develop, build, test, and implement planned changes with associated technical and functional documentation of Epic systems.

8. Ensures compliance and security by following policies and regulations. Participates in annual training to maintain knowledge of HIPAA, security, and other applicable regulations.

9. Performs other duties as assigned.

Qualifications

Bachelor's degree in Information Technology or a related field and six (6) years of healthcare application support experience required. Work experience may substitute for education requirement.

Epic certification in area of support or certification obtained within 12 weeks of completing Epic training with no more than two (2) testing attempts required.

Preferred Skills

• Provides 24x7x365 support of Enterprise Rhapsody Interface Engine(s), Epic Bridges, and system integration functions with all UAB Medicine systems. Ensures High Availability. Performs on call duties.
• Actively participates in the testing, validation on system upgrades and changes affecting interfaces directly and indirectly.
• Participates in the implementation process for third party software while also designing, coding, and maintaining applications developed in-house. Provides recommendations on system integration techniques, provides guidance on workflow improvements, conducting design sessions, coordinating data analysis, and defining functional requirements.
• Assist other groups, develop, and maintain real-time HL7, web services and batch interfaces between core clinical applications, patient registration, and financial applications.
• Works with internal and external customers such as Network, Server, Technical Support, Applications, and Infrastructure teams to maintain a high availability computing environment.
• Attendance must be maintained at a higher than acceptable level. Must be available at any time to assist with issues, upgrades and on call support.
• Provides integration assistance and direction to less senior analysts.
• Provides documentation related to interface/integration code, data transformation, and support.
• Other duties as assigned.
• Must be able to communicate effectively both verbally and in writing with vendors, customers, co-workers, and management and be proficient with Microsoft Office.
• Must know the functions and importance of clinical and financial data in a Health System environment and understand the criticality of patient security and privacy (HIPAA).
• Must balance an initiative-taking, independent work ethic with the desire to assist others and possess the ability to organize, prioritize, and manage a variety of tasks and activities in a timely and effective manner.
• Must have the ability to perform basic project management planning and tasks.
• Requires strong analytical and critical thinking skills. Must possess the ability to verify and solve software issues in addition to effective time management skills.
• Experience with SQL, PSQL, and other Oracle database tools such as Toad, SQL Plus, WinSQL, MS Access or equivalents.
• Experience with other enterprise systems such as Epic. (Epic Bridges Certification preferred)
• Certification with one or more enterprise interface engines such as e-Gate, Rhapsody, Cloverleaf, Mirth. (Rhapsody preferred)
• Experience in the design, development, deployment, and support of healthcare standard interfaces using HL7, FHIR, X12, XML, WS, HTTPS, IHE, Web Services, and custom formats. Experience with FTP, SFTP, TCPIP andHTTPS protocols.
• Experience with Java, J2EE, Java Script, HTML, XML.
• Experience with UNIX (Linux), cron, shell scripting, process monitoring, and troubleshooting.
• Knowledge of how interfaces and networks work together, public/private IP addressing, DNS, port use, VPN tunnels.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.