Epic Analyst II - Orders

100 Albany Med Health System; City of Albany (NY); On-site; USD 77,000 - 119,000; Full time

Job summary

Albany Med Health System is seeking an Epic Analyst to build, maintain, and modify Epic and third-party systems, documenting workflows and identifying improvements. The role emphasizes collaboration with internal customers, developing specifications, and ensuring system functionality across multiple vendors.

Epic certification is required upon hire. Qualified candidates typically hold an Associate's degree (Bachelor's preferred) with 4-6 years of relevant experience and a strong understanding of

Qualifications

• Associate's Degree - required
• Bachelor's Degree - preferred
• 4-6 years of relevant experience - required
• Understanding of systems development life-cycle management
• Ability to communicate effectively with customers to resolve issues
• Basic understanding of object oriented programming principles, SQL, standardized markup languages and a strong customer focus
• Ability to troubleshoot application issues
• Ability to communicate effectively with internal customers and vendors
• Ability to manage operational effectiveness and implement systems and updates collaboratively with customers and vendor
• Familiarity with windows based applications and technology
• Familiarity with HIPAA regulations, medical terminology, healthcare, or financial and billing processes is a plus
• EPIC Certification - Upon Hire

Responsibilities

• Conduct analysis of system workflows and processes
• Support the build and configuration of Epic applications and third party systems
• Collaborate with cross-functional teams to contribute to project life-cycle management
• Provide end-user support, troubleshoot issues, and identify configuration changes
• Develop and execute detailed test cases to ensure system functionality
• Contribute to the documentation of system changes and enhancements

Skills

Customer communication

SQL

Object oriented programming

Windows familiarity

Analytical thinking

Education

Associate's Degree

Bachelor's Degree

Tools

Epic Applications

Third-party systems

Job description

Department and Position Overview

Department/Unit: AMHS - Albany Med Clinical EHR Work Shift: Day (United States of America) Salary Range: $77,075.00 - $119,466.00

The Epic Analyst is responsible for building, maintaining and modifying Epic and other third party systems, including documenting and understanding system workflows. They identify areas of improvement and collaboratively work with internal customers to identify solutions, specifically within Epic applications, as well as other third-party systems. They write requirements that support the solution and assess available technologies to create development specifications. The Epic Analyst evaluates the internal technical needs of the organization and recommends solutions, defines system and functional requirements, performs both programming and analysis tasks on internal business systems, and develops and modifies internal applications, operating systems, or database systems. In addition, the Epic Analyst provides support by correcting issues that arise from customer usage, identifying necessary configuration changes, supporting related systems, creating detailed test cases, contributing to testing and results analysis, and documenting all programming and systems changes. The Epic Analyst plays a crucial role in integrating systems from multiple vendors, including specific Epic applications, to create cohesive value chain solutions for customers. They enhance product life-cycle management by understanding and optimizing system workflows. As part of their role, the Epic Analyst is expected to obtain and maintain Epic certification in one or more applications, demonstrating their proficiency and expertise in those specific areas.

Essential Duties and Responsibilities

• Conduct analysis of system workflows and processes
• Support the build and configuration of Epic applications and third party systems
• Collaborate with cross-functional teams to contribute to project life-cycle management
• Provide end-user support, troubleshoot issues, and identify configuration changes
• Develop and execute detailed test cases to ensure system functionality
• Contribute to the documentation of system changes and enhancements

This position does not have any supervisory responsibilities. Primary contact will be internal to Information Technology. Contact with other Albany Med Health System departments will be limited and in support of job specific activities and participates on project teams. Contact with vendors will be limited to support calls as needed. Contact with others outside of Albany Med Health System will be limited to job specific forums/organizations for technical collaboration. Provide on-call, extended weekday and weekend support for on-site and off-site locations, as warranted by critical business requirements. Maintain confidentiality by using and communicating information only as needed to perform one’s duties. Perform at or above the Information Technology performance standards. Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.). Complete other duties or assignments as designated by management.

Qualifications

• Associate's Degree - required
• Bachelor's Degree - preferred
• 4-6 years of relevant experience - required
• Understanding of systems development life-cycle management.
• Ability to communicate effectively with customers to resolve issues.
• Basic understanding of object oriented programming principles, SQL, standardized markup languages and a strong customer focus.
• Ability to troubleshoot application issues.
• Ability to communicate effectively with internal customers and vendors.
• Ability to manage operational effectiveness and implement systems and updates collaboratively with customers and vendor.
• Ability to effectively recommend, document, communicate, implement, and sustain improvements in processes, procedures and operations.
• Familiarity with windows based applications and technology.
• Familiarity with HIPAA regulations, medical terminology, healthcare, or financial and billing processes is a plus.

EPIC - EPIC Certification

Upon Hire - required. Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Working Conditions Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Occasionally Hazards - Rarely Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.

Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.

Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Albany Medical Center is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including:

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

Anchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital. The downtown campus also offers opportunities at Albany Medical College.

Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.