EPIC Analyst - Cadence/Grand Central

HCLTech; Phoenix (AZ); On-site; USD 82,000 - 138,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off

10+ holidays per year

Job summary

HCLTech in Phoenix, AZ seeks an Epic Cadence / Grand Central Analyst to configure, optimize, and maintain Epic scheduling and patient access workflows across ambulatory and hospital settings.

The role requires hands-on Epic Cadence/Grand Central experience, strong analytical and collaboration skills, and ability to translate business needs into Epic solutions, with remote work options.

Qualifications

• Hands-on experience with Epic Cadence and/or Grand Central modules.
• Strong understanding of patient access, scheduling, registration, referrals, and resource management workflows.
• Experience in Epic build, configuration, testing, and support activities.
• Knowledge of healthcare operations and revenue cycle touchpoints.
• Ability to gather requirements and work directly with business stakeholders.
• Strong analytical, troubleshooting, and communication skills.
• Experience with incident, problem, and change management processes.

Responsibilities

• Configure, maintain, and support Epic Cadence and Grand Central applications.
• Design and optimize scheduling templates, appointment rules, provider schedules, and resource calendars.
• Analyze business requirements and translate them into Epic workflow solutions.
• Support patient registration, check-in/check-out, referrals, and appointment management processes.
• Collaborate with clinical, operational, and IT teams for enhancements and issue resolution.
• Perform system testing, validation, and deployment activities for upgrades and new functionality.

Skills

Epic Cadence

Grand Central

Patient access workflows

Scheduling workflows

Resource management

Communication

Incident management

Job description

HCLTech is looking for a highly talented and self- motivated Epic Cadence / Grand Central Analyst to join it in advancing the technological world through innovation and creativity.

Job Title: Epic Cadence / Grand Central Analyst

Job ID: 145381

Position Type: Full-time

Location: Phoenix, AZ(Remote)

Role and Responsibilities:

• We are seeking an experienced Epic Cadence / Grand Central Analyst to support, configure, optimize, and maintain Epic scheduling and patient access workflows. The ideal candidate will possess strong knowledge of appointment scheduling, resource management, registration processes, and operational workflows across ambulatory and hospital settings.
• Configure, maintain, and support Epic Cadence and Grand Central applications.
• Analyze business requirements and translate them into Epic workflow solutions.
• Build and maintain scheduling templates, appointment rules, provider schedules, and resource calendars.
• Support patient registration, check-in/check-out, referrals, and appointment management processes.
• Collaborate with clinical, operational, and IT teams for enhancement initiatives and issue resolution.
• Conduct system testing, validation, and deployment activities for upgrades and new functionality.
• Troubleshoot production issues and provide timely support to end users.
• Develop and maintain application documentation, workflows, and knowledge articles.
• Participate in change management, go-live support, and optimization activities.
• Ensure compliance with organizational standards and Epic best practices.

Qualifications & Experience

• Hands-on experience with Epic Cadence and/or Grand Central modules.
• Strong understanding of patient access, scheduling, registration, referrals, and resource management workflows.
• Experience in Epic build, configuration, testing, and support activities.
• Knowledge of healthcare operations and revenue cycle touchpoints.
• Ability to gather requirements and work directly with business stakeholders.
• Strong analytical, troubleshooting, and communication skills.
• Experience with incident, problem, and change management processes.

Preferred Requirements:

• Epic Cadence Certification and/or Epic Grand Central Certification.
• Experience supporting multi-facility healthcare environments.
• Exposure to Prelude, Referrals, MyChart, or Revenue Cycle workflows.
• Knowledge of healthcare interoperability and integration concepts.

Pay and Benefits

Pay Range Minimum: $ 82,000 per year

Pay Range Maximum: $ 138,000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.