Epic Access Analyst

01 Salinas Valley Health Medical Center; Salinas (CA); On-site; USD 58,355 - 72,930; Full time

Job summary

01 Salinas Valley Health Medical Center is seeking a Cadence & Prelude Epic Analyst to support and enhance the Epic applications in the healthcare environment. This role emphasizes collaboration with stakeholders, system troubleshooting, and ensuring optimal usage of the applications.

Qualified candidates must have a high school diploma (Bachelor's preferred) and current Epic Cadence & Prelude Certification. Experience in a healthcare clinical setting, along with technical troubleshooting skills, is essential for success in this role.

Qualifications

• Position requires a high school diploma or GED; Bachelor's preferred.
• Current Epic Cadence & Epic Prelude Certification required.
• Two years of experience in a healthcare clinical environment required.

Responsibilities

• Serve as the primary support contact for Cadence & Prelude Epic application.
• Identify and resolve issues in the assigned application.
• Guide the design of workflows and troubleshoot technical issues.

Skills

Epic Cadence & Prelude Certification

Healthcare knowledge

Technical troubleshooting

Workflow design

Education

High school diploma or GED, Bachelor's preferred

Job description

Job Overview

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Department: Strategic Planning & Development

Under the direction of the Director Enterprise Informatics, the Cadence & Prelude Epic Analyst collaborates with key stakeholders, end users, and team members throughout system development phases of assessment, design, build, testing, training and implementation. The role requires a blend of technical and interpersonal skills with a reasonable comprehension of the operation department the analyst is assigned to and their information system tools and requirements.

Responsibilities

1. Acts as the primary support contact for Cadence & Prelude Epic application.
2. Proactively identifies and resolves issues that arise within the assigned application, collaborates with other application teams to address cross-functional issues, and utilizes a ticket management system to document troubleshooting records from end users and operational leads.
3. Guides the design of workflows, the building and testing of the system, and troubleshoots technical issues related to Epic software, ensuring optimal system functionality and user satisfaction.
4. Identifies and implements requested changes to the system, including moving changes from testing to production environments via Data Courier. Communicates all application changes, enhancements and procedures to other Epic application teams, operational readiness groups and end-users as necessary.
5. Maintaining regular communication with Epic representatives, through participation in weekly project team meetings and additional project-related meetings as required, ensuring alignment and project progress.
6. Works with Epic representatives, Salinas Valley Health business partners, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline.
7. Assists with developing business and operational direction settings needs by attending site visits, workflow sessions, and other integrated sessions.
8. May participate in the development of end-user training processes and/or curriculum content creation. Collaborates with Education team on the development of end-user training based on build and functionality.
9. Regularly reviews project status, timelines and issues with Team Lead and Management, fostering transparent communication and timely resolution of concerns.
10. In conjunction with operational Subject Matter Experts, Analyst builds application-specific workflows or processes for Hospital, Outpatient Departments, Ambulatory Clinics that could include but not limited to, registration, scheduling, authorizations, referral workflows and insurance eligibility.
11. Completes comprehensive testing cycles, including upgrade, unit, functional and integration testing. Engages departmental end users for feedback and obtains stakeholder signoff for system changes.
12. Works with other analysts to maintain continuity in process and in support of our integrated Epic electronic health record.
13. Leads initiatives for system enhancements, including introducing new features, system upgrades and updates, and optimization projects, to guarantee that the system's development aligns with end user needs and adheres to industry standards and best practices.
14. Adheres to change management protocols for all application changes, including building procedures, protocol creation, documentation maintenance, and the execution of comprehensive testing for supported applications.
15. Performs other duties as assigned.

Qualifications

Education: Position requires a high school diploma or GED. Bachelor’s preferred.

Licensure: Current Epic Cadence & Epic Prelude Certification required. New hires and transfers have 45 days after Epic training to complete required Epic certification. Training and certification timeline must be completed with 90 days of employment.

Experience: Two years’ experience within a healthcare related clinical environment and working knowledge of the process and delivery of patient care services in an acute care facility and/or ambulatory office practice yes environment. Knowledge of electronic health record systems analysis, design, build as well as Epic application implementation, troubleshooting, testing, and support experience preferred. Understanding of the supporting activities in clinical services, ancillary departments, financial services, medical records, utilization review, quality assurance, the admitting/registration functions, and billing and coding requirements.

Essential Technical/Motor Skills: Knowledge and ability to work with microprocessor based systems.

Pay Range

The hourly rate for this position is $42.36 - $52.94.

Job Specifications

• Union: Non-Affiliated
• Work Shift: Day Shift
• FTE: 1.0
• Scheduled Hours: 40