Epic Analyst/Buider

St. Luke’s Health Network, Inc.; Allentown (Lehigh County); On-site; USD 65,000 - 90,000; Full time

Job summary

St. Luke's University Health Network is seeking an Epic Analyst/Builder I to provide basic maintenance, support, and development for assigned Epic applications.

The role includes testing, script maintenance, knowledge base documentation, and communicating feature changes to operational leadership. You will collaborate with instructional designers to create and maintain application-specific training materials and participate in process improvement initiatives.

Qualifications

• Epic application experience required.
• MS Office experience required.
• Epic certification preferred; to be obtained within 12 months of employment.
• 0–2 years general computer experience required.
• Healthcare experience in a relevant area preferred.
• Experience with Ancillary, Clinical, Patient Access, or Revenue Cycle workflows helpful.

Responsibilities

• Provides basic maintenance, support and development to assigned Epic applications.
• Resolves basic reported issues; escalates complex problems as needed.
• Tests and maintains Epic scripts and integrates testing.
• Maintains system configuration and change control per SLUHN standards.
• Develops and maintains knowledge base documentation and training materials.
• Communicates new features and changes to operations leadership.

Skills

Epic Systems

Application maintenance

Issue resolution

Documentation

Training collaboration

Education

Associate or Bachelor's in CS/IS/Health IT

Tools

MS Office

KB tooling

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Epic Analyst/Builder I is responsible for providing basic maintenance, support, and development to assigned applications. Resolves or facilitating resolution of basic reported application issues, testing and maintaining application/ integrated test scripts, developing and maintaining KB documentation, communicating new release of features/functionality and any application changes/revisions to operational leadership, and working with instructional designers to develop and maintain application specific training curriculum and materials.

JOB DUTIES AND RESPONSIBILITIES:

• Provides basic maintenance, support and development to assigned applications
• Resolves and/or facilitates resolution of basic reported application issues. Escalates more complex issues as appropriate
• Tests and maintains application and integrated test scripts
• Adheres to organization standards for system configuration and change control
• Develops, supports, and maintains KB documentation
• Informs leadership of new release features/functionality and changes/revisions that will impact operations
• Familiar with process improvement, demand management, and project management methodologies
• Maintains current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals
• Collaborates and work with wide range of internal and external contacts, vendors, and stakeholders on behalf of SLUHN
• Works with Instructional Designers to develop and maintain application specific training curriculum and materials

PHYSICAL AND SENSORY DEMANDS:

Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time. Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds. Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment. Seeing as it relates to general, near, color, and peripheral vision. Hearing as it relates to normal and telephone conversations.

EDUCATION:

Associate or bachelor's degree in computer science, Information Systems, Business Administration, Healthcare Administration or equivalent work experience is preferred. Epic Proficiency and/or certification is preferred. Must obtain Epic certification within one year or less of employment

TRAINING AND EXPERIENCE:

• 0 - 2 years of general computer experience is required.
• 0 - 2 years of healthcare experience is preferred.
• 0 - 2 years of Ancillary, Clinical, Patient Access, or Revenue Cycle experience is preferred.
• Epic Application experience is required.
• MS Office experience is required.
• Hospital knowledge/experience based on requirements of hiring team.

St. Luke's University Health Network is an Equal Opportunity Employer.