Epic Application Analyst

The University of Texas at Austin; Austin (TX); On-site; USD 67,000 - 91,000; Full time

Job summary

Dell Medical School at The University of Texas at Austin is seeking an Epic Application Analyst to support the implementation, maintenance, and optimization of Epic software. You will collaborate with clinical and operational teams to analyze workflows and design system solutions.

This role reports to the Manager of Enterprise Clinical Applications & Informatics; a Bachelor's in Computer Science or related field with 2+ years in IT or application support is required, Epic certification is

Qualifications

• Requires a Bachelor's Degree in Computer Science, Information Technology, or a related field with at least 2 year(s) of experience in application support or IT.
• Master's degree with healthcare IT or Epic systems is preferred.
• Epic certification in relevant modules is required; additional IT certifications (e.g., PMP, ITIL) are a plus.

Responsibilities

• Application Implementation and Support: Analyze clinical, business, and technical processes to develop system solutions; manage system upgrades and projects; provide technical/application assistance to clients and IT staff.
• Workflow Analysis and Optimization: Conduct workflow analysis to identify areas for improvement; design and implement application solutions; collaborate with departments to prioritize development initiatives.
• System Maintenance and Troubleshooting: Maintain and support installed application software; perform debugging, testing, and installation of software modules; ensure changes follow change management procedures.
• Documentation and Training: Create and maintain documentation for all assigned applications; develop, plan, and execute testing; work with IT educators to update training plans.
• Customer and Vendor Liaison: Serve as a liaison between IT, vendors, and clients; provide project management support as required.

Education

Bachelor's Degree in Computer Science, Information Technology, or a related field

Master's Degree in Computer Science, Information Technology, or a related field with healthcare IT or Epic systems experience

Epic certification in relevant modules

Job description

Epic Application Analyst

Hiring Department: Dell Medical School

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Exempt from FLSA

Earliest Start Date: Immediately

Position Duration: Expected to Continue

Location: AUSTIN, TX

Job Details

The Epic Application Analyst supports the implementation, maintenance, and optimization of Epic software applications. This role collaborates with clinical and operational teams to analyze workflows, design system solutions, and ensure the efficient functioning of the applications. The position reports to the Manager of Enterprise Clinical Applications & Informatics and works closely with other IT professionals, clinical staff, and external vendors. Peer roles include other application analysts, data analysts, and IT support specialists.

Responsibilities

Application Implementation and Support

• Analyzes clinical, business, and technical processes to develop system solutions.
• Manages system upgrades and projects.
• Provides technical/application assistance to clients and IT staff.

Workflow Analysis and Optimization

• Conducts workflow analysis to identify areas for improvement.
• Designs and implements application solutions to meet department needs.
• Collaborates with departments to prioritize development initiatives.

System Maintenance and Troubleshooting

• Maintains and supports installed application software.
• Performs debugging, testing, and installation of software modules.
• Ensures system changes follow change management procedures.

Documentation and Training

• Creates and maintains documentation for all assigned applications.
• Develops, plans, and executes testing for supported applications.
• Works with IT educators to update training plans and documentation.

Customer and Vendor Liaison

• Serves as a liaison between the IT Department, vendors, and clients.
• Participates in support for systems both daily and during implementations.
• Provides project management support as required.

Marginal or Periodic Functions:

Mentorship and Supervision

• Serves as a mentor to junior analysts and supervises work efforts as directed by the manager.

On-Call Support

• Participates in an on-call rotation schedule, providing 24x7 client support as necessary.

Travel

• Occasional travel to other offices for user needs, training classes, implementations, and conferences.

Knowledge/Skills/Abilities:

Technical Expertise

• Analyzes and modifies software applications.
• Debugs complex issues, designs robust solutions, ensures system integrity.

Project Management

• Manages system upgrades and large projects.
• Develops timelines, coordinates resources, meets deadlines.

Workflow Analysis

• Conducts workflow analysis and recommends solutions.
• Identifies inefficiencies, collaborates with stakeholders, implements improvements.

Communication

• Serves as a liaison between IT, vendors, and clients.
• Facilitates meetings, provides clear updates, resolves conflicts.

Documentation

• Creates and maintains comprehensive documentation.
• Writes clear instructions, updates manuals, ensures accessibility.

Required Qualifications

• Requires a Bachelor's Degree in Computer Science, Information Technology, or a related field with at least 2 year(s) of experience in application support or IT.

Preferred Qualifications

• Master's Degree in Computer Science, Information Technology, or a related field with at least 4 year(s) of experience in healthcare IT or Epic systems.

Licenses, Registrations or Certifications

Required

• Epic certification in relevant modules.

Preferred

• Additional IT certifications such as PMP or ITIL.

Salary Range

$79,316 + depending on qualifications

Working Conditions

• Standard office equipment
• Repetitive use of a keyboard
• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section, where you may upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs. Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update your Professional Profile before applying. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions to upload any additional Required Materials noted above.

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.