Epic Application Analyst - Patient Experience (My Chart/Hello World)

The University of Texas at Austin; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

The University of Texas at Austin is seeking an Epic Application Analyst - Patient Experience to serve as the subject matter expert and technical contact for the MyChart/Hello World focus areas. This role leads projects, changes, and high-priority break/fix activities within the Epic ecosystem for the Dell Medical School.

You will collaborate with end users, IT staff, and vendors, design and test configurations, and provide ongoing support across upgrades and new releases, following ITIL

Qualifications

• Active Epic Certification or Accreditation in core Epic applications.
• Bachelor's degree in IT/CS or related field.
• 3-4 years healthcare IT experience or Epic systems.
• 2 years in IS implementation, development or support in a large healthcare org.
• Experience supporting clinical, ancillary, or business environments.

Responsibilities

• Design, build, configure, test and maintain clinical information systems for ambulatory care.
• Provide end-user support remotely and in person; troubleshoot tickets.
• Coordinate system fixes with software vendors and deployment with training team.
• Create test scripts and plans; test configuration changes across apps.
• Collaborate with technical teams to resolve infrastructure-related issues.

Skills

Epic Certification

Healthcare IT experience

End-user support

Communication

Problem solving

Education

Bachelor's degree in Information Technology or Computer Science

Master's degree in Information Technology (preferred)

Tools

Epic Ambulatory

MyChart

Hello World

Job description

Job Posting Title

Epic Application Analyst - Patient Experience (My Chart/Hello World)

Job Posting Title

Epic Application Analyst - Patient Experience (My Chart/Hello World)

Hiring Department

Dell Medical School

Position Open To

All Applicants

Weekly Scheduled Hours

40

FLSA Status

Exempt from FLSA

Earliest Start Date

Immediately

Position Duration

Expected to Continue

Location

AUSTIN, TX

Job Details

Purpose

The Epic Application Analyst - Patient Experience will serve as the subject matter expert and technical contact for their focus application areas. This position will take the lead in primary areas of work, including Projects, Changes, and the highest point of Break/Fix escalation. Additionally, the Epic Application Analyst - Patient Experience will demonstrate full use and application of standard principles, theories, and concepts related to technical discipline, and provide solutions to a variety of complex problems

Responsibilities

• Designs, builds, configures, tests, and oversees maintenance of clinical information systems with a focus in integrated multi-specialty ambulatory care. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.
• Provides support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.
• Creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.
• Collaborates with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.
• Provides on-going end user clinical information systems support with all upgrades, new releases, enhanced functionality, and requested change and problem management support following the outlined ITIL processes.

Required Qualifications

• Active Epic Certification or Accreditation (considered) in relevant Core application (Epic Ambulatory / MyChart / Hello World). Must maintain current certification for primary EHR module(s) as a condition of employment
• Demonstrates a strong understanding of IT principles, software development, and system analysis, typically evidenced by a Bachelor's degree in Information Technology, Computer Science, or a related field.
• Possesses practical experience in healthcare IT environments and familiarity with Epic systems, generally shown through at least 3-4 years of relevant experience in healthcare IT or Epic systems.
• Two years’ experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.
• Related professional experience supporting clinical, ancillary, or business environments
• Strong knowledge of clinical information systems, clinical informatics, data management and administration.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• ITIL Foundation certification. Active Epic Certification, Accreditation, or Proficiency in related applications.
• Master's degree in Information Technology, Computer Science, or a related field.
• Extensive experience with Epic Ambulatory applications, typically demonstrated by at least 5-7 years of relevant experience.
• Demonstrated experience as a major participant in an EHR configuration.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, and performance.

Salary Range

OPEN

Working Conditions

• Standard office equipment
• Repetitive use of a keyboard
• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) of. If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.